Employer: International SOS
Location: Johannesburg, South Africa
International SOS is the world’s leading medical & security services company. Our global services include medical and risk planning, preventative programs, in-country expertise and emergency response for travelers, expatriates and their dependents of over 70 percent of the Fortune 500 companies.
The Security Manager Sub Saharan (SSA) will drive the Security Services business development to the International SOS distribution channels in order to drive customer satisfaction and profitable growth in Sub Saharan Africa. The Johannesburg-based security expert, driving the development of our unique provider network, including information sources, in order to support the delivery of best-in-class analysis, advice and assistance. Supporting our global client base, with a specific focus on clients, with business operations in Sub Saharan and regional operation into Africa.
KEY RESPONSIBILITIES:
Support Business Development
Support the growth of the security services business in the Sub Saharan Africa, through a focus on quality of service and support to International SOS sales and marketing efforts:
Manage security sales pipeline in conjunction with the sales teams
Major focus on driving the growth of security services business as a key strategic agenda
Contribute to Sales team efforts to win significant new business and renewal opportunities
Provide local market, customer and competitor insight, particularly on Security Managed Services and DTRM
Support sales team in all sales related activities such as client meetings, media events, outreach events, such as the TRO and other related events
Security Operations
Maintain and extend provider network within region
Contribute to the provision of high-quality written and verbal travel risk management advice and assistance, in line with agreed service delivery standards
Supervise the Dubai Regional Security Centre (RSC) security operation in accordance with the roster
Participate in the On Call roster for Dubai RSC and Dubai Security Desk as required
Oversee maintenance of destination guides as directed
Client Support, Consulting and Training
Ensure customer feedback is captured through the appropriate channels
Support to the onboarding of new clients
Manage the delivery of Personal Travel Security Awareness Training sessions to clients personally, virtually or through approved external consultants
Oversee the localisation of new solutions
Provide feedback via the quality system on any Training (and Consulting) delivery within the region as per performance indicators
Escalation Management and Support
During major escalations, and supporting the lead Regional Security Centre and Client Liaison Group (when activated), lead outreach to clients with information based on the approved Party Line / Client Brief
As required, travel to support Regional Security Centres’ situational awareness, assess/develop local provider capabilities and expanding the existing network of contacts
As required, be prepared to deploy at short notice as part of an Incident Management Team, primarily in EMEA, but potentially globally
Leadership and Management
Contribute to the maintenance of succession plans for Security Services EMEA roles through professional and personal networks
Identify internal and external talent for the EMEA Regional Security Centres
EXPERIENCE:
Minimum 5 years’ experience working in the security industry, preferably within:
security operations management: in military, government (officer or senior NGO), or private sector roles; or any other security structures
Strong knowledge of the global travel security environment and international relations
Thorough understanding of the political and security landscape of Sub Saharan Africa and Africa as a region
Business development related experience
Training and/ or consultancy delivery experience
Crisis management and/ or business resilience experience
QUALIFICATIONS:
Undergraduate degree / Diploma (or relevant professional training) in a field related to security or international relations studies
Accredited as a Certified Security Professional by relevant industry body
Post-graduate degree (or relevant professional training) in a field related to security or international relations studies an advantage
LANGUAGES:
Excellent English (spoken and written)
French/Portuguese advantageous
Additional Sub Saharan/African language proficiency an advantage
*Kindly attach an updated copy of your CV should you wish to apply*
*This position is based Midrand, South Africa*
Apply Online
Location: Johannesburg, South Africa
International SOS is the world’s leading medical & security services company. Our global services include medical and risk planning, preventative programs, in-country expertise and emergency response for travelers, expatriates and their dependents of over 70 percent of the Fortune 500 companies.
The Security Manager Sub Saharan (SSA) will drive the Security Services business development to the International SOS distribution channels in order to drive customer satisfaction and profitable growth in Sub Saharan Africa. The Johannesburg-based security expert, driving the development of our unique provider network, including information sources, in order to support the delivery of best-in-class analysis, advice and assistance. Supporting our global client base, with a specific focus on clients, with business operations in Sub Saharan and regional operation into Africa.
KEY RESPONSIBILITIES:
Support Business Development
Support the growth of the security services business in the Sub Saharan Africa, through a focus on quality of service and support to International SOS sales and marketing efforts:
Manage security sales pipeline in conjunction with the sales teams
Major focus on driving the growth of security services business as a key strategic agenda
Contribute to Sales team efforts to win significant new business and renewal opportunities
Provide local market, customer and competitor insight, particularly on Security Managed Services and DTRM
Support sales team in all sales related activities such as client meetings, media events, outreach events, such as the TRO and other related events
Security Operations
Maintain and extend provider network within region
Contribute to the provision of high-quality written and verbal travel risk management advice and assistance, in line with agreed service delivery standards
Supervise the Dubai Regional Security Centre (RSC) security operation in accordance with the roster
Participate in the On Call roster for Dubai RSC and Dubai Security Desk as required
Oversee maintenance of destination guides as directed
Client Support, Consulting and Training
Ensure customer feedback is captured through the appropriate channels
Support to the onboarding of new clients
Manage the delivery of Personal Travel Security Awareness Training sessions to clients personally, virtually or through approved external consultants
Oversee the localisation of new solutions
Provide feedback via the quality system on any Training (and Consulting) delivery within the region as per performance indicators
Escalation Management and Support
During major escalations, and supporting the lead Regional Security Centre and Client Liaison Group (when activated), lead outreach to clients with information based on the approved Party Line / Client Brief
As required, travel to support Regional Security Centres’ situational awareness, assess/develop local provider capabilities and expanding the existing network of contacts
As required, be prepared to deploy at short notice as part of an Incident Management Team, primarily in EMEA, but potentially globally
Leadership and Management
Contribute to the maintenance of succession plans for Security Services EMEA roles through professional and personal networks
Identify internal and external talent for the EMEA Regional Security Centres
EXPERIENCE:
Minimum 5 years’ experience working in the security industry, preferably within:
security operations management: in military, government (officer or senior NGO), or private sector roles; or any other security structures
Strong knowledge of the global travel security environment and international relations
Thorough understanding of the political and security landscape of Sub Saharan Africa and Africa as a region
Business development related experience
Training and/ or consultancy delivery experience
Crisis management and/ or business resilience experience
QUALIFICATIONS:
Undergraduate degree / Diploma (or relevant professional training) in a field related to security or international relations studies
Accredited as a Certified Security Professional by relevant industry body
Post-graduate degree (or relevant professional training) in a field related to security or international relations studies an advantage
LANGUAGES:
Excellent English (spoken and written)
French/Portuguese advantageous
Additional Sub Saharan/African language proficiency an advantage
*Kindly attach an updated copy of your CV should you wish to apply*
*This position is based Midrand, South Africa*
Apply Online