Employer: Serco
Location: Dubai
The purpose of this position is to manage and lead all Assistant Security Manager, Security Supervisors,
and their teams to provide quality security on Serco Dubai Metro.
Key Job Responsibilities
• Support the Security Director to set security requirements and plan security systems for Dubai
Metro;
• Organise and manage the day to day security operations on the Dubai Metro system;
• Ensure and develop the competence of the Security Supervisors and Security Officers and
provide additional training and support when necessary;
• Monitor service delivery and manage the Security Supervisors and Security Officers to satisfy the
committed performance targets;
• Communicate and report details of incidents, accidents and irregularities;
• Participate in incident/accident management and crisis management as necessary;
• Develop and maintain of security procedures and work instructions with the broader
management team;
• Cultivate a strong culture of customer service in the Security Department;
• Conduct performance review for Assistant Security Managers;
• Conduct disciplinary and grievance for Assistant Security Managers and Security Supervisors;
• Perform and carry out other duties as instructed / directed by the Security Director.
• Technical, Financial and People Accountabilities
Meeting the Key Performance Indicators.
Manage and support Security Officers, ensuring the team is performing to the required
standards.
Recommend and implement improvement measures.
Knowledge
• Ideally a degree holder or higher diploma of post-secondary education and/or relevant
professional qualifications;
Skills
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and
effectively to unanticipated high workloads, events and emergencies;
• Ability to make calm and sound decisions in emergency and crisis situations
Experience
• Extensive experience in security of which 2 years` in management capacity
employed in a law enforcement agency, a security services provider or a transport/service
company;
• Experience and good working comprehension of basic management processes and performance
and appraisal management;
• Thorough understanding of security operations systems, processes and associated activities
such as regulations and civil liability, patrol, access and exit control, fire prevention, emergency
response, operation and maintenance of security facilities and equipment;
Apply
Location: Dubai
The purpose of this position is to manage and lead all Assistant Security Manager, Security Supervisors,
and their teams to provide quality security on Serco Dubai Metro.
Key Job Responsibilities
• Support the Security Director to set security requirements and plan security systems for Dubai
Metro;
• Organise and manage the day to day security operations on the Dubai Metro system;
• Ensure and develop the competence of the Security Supervisors and Security Officers and
provide additional training and support when necessary;
• Monitor service delivery and manage the Security Supervisors and Security Officers to satisfy the
committed performance targets;
• Communicate and report details of incidents, accidents and irregularities;
• Participate in incident/accident management and crisis management as necessary;
• Develop and maintain of security procedures and work instructions with the broader
management team;
• Cultivate a strong culture of customer service in the Security Department;
• Conduct performance review for Assistant Security Managers;
• Conduct disciplinary and grievance for Assistant Security Managers and Security Supervisors;
• Perform and carry out other duties as instructed / directed by the Security Director.
• Technical, Financial and People Accountabilities
Meeting the Key Performance Indicators.
Manage and support Security Officers, ensuring the team is performing to the required
standards.
Recommend and implement improvement measures.
Knowledge
• Ideally a degree holder or higher diploma of post-secondary education and/or relevant
professional qualifications;
Skills
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and
effectively to unanticipated high workloads, events and emergencies;
• Ability to make calm and sound decisions in emergency and crisis situations
Experience
• Extensive experience in security of which 2 years` in management capacity
employed in a law enforcement agency, a security services provider or a transport/service
company;
• Experience and good working comprehension of basic management processes and performance
and appraisal management;
• Thorough understanding of security operations systems, processes and associated activities
such as regulations and civil liability, patrol, access and exit control, fire prevention, emergency
response, operation and maintenance of security facilities and equipment;
Apply