Company: Verizon
Location:Dallas, Texas, United States
Position Responsibilities
The Security Control Center is a 24/7/365 operation that handles inbound and outbound calls for a variety of security related issues. The SCC provides assistance for all emergency and life threatening situations, court ordered law enforcement liaison, and is the single point of contact for all Verizon Security personnel.
These assignments include but not limited to the following:
Emergency call traces: 911 traces, active traces, bomb threats, kidnappings, last call buffers, hostage/barricades and special computer searches.
Authorized release of customer information to Law Enforcement Agencies including non-published numbers in emergency life threatening situations
Legal requests made by Law Enforcement (local, state and federal)
24/7/365 Security Central Desk function for entire Verizon footprint.
Out of hours and emergency backup for all Verizon Security Offices/Personnel.
Handles escalated calls and sensitive matters in a courteous, professional and expeditious manner.
Performs In-Charge duties as required.
Assists Law Enforcement in establishing legal authorized court ordered surveillances
Must be able to work mandatory overtime, when required
Must be able to perform shift-work (nights, weekends and holidays), when required.
Required Skills & Experience
2+ year telephony network and operations experience.
Experience with Legacy Class 5 (landline) switches
Customer contact experience.
Bachelor’s degree or equivalent work experience.
Excellent interpersonal, customer service, communications, problem-solving skills.
Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision.
Working knowledge of Microsoft Operating Systems, MS Word, Excel and Outlook Mail.
The ability to work off shifts (as required) with minimal direct supervision and function effectively under stressful situations.
Familiarity with Verizon Corporate structure and the Verizon Code of Business Conduct.
Desired Skills & Experience
Working knowledge of Telecommunications Switching Networks – Wire line and Wireless.
May be required to apply for government security clearance at the Secret level to handle FISA work. (Foreign Intelligence Surveillance Act)
Apply
Position Responsibilities
The Security Control Center is a 24/7/365 operation that handles inbound and outbound calls for a variety of security related issues. The SCC provides assistance for all emergency and life threatening situations, court ordered law enforcement liaison, and is the single point of contact for all Verizon Security personnel.
These assignments include but not limited to the following:
Emergency call traces: 911 traces, active traces, bomb threats, kidnappings, last call buffers, hostage/barricades and special computer searches.
Authorized release of customer information to Law Enforcement Agencies including non-published numbers in emergency life threatening situations
Legal requests made by Law Enforcement (local, state and federal)
24/7/365 Security Central Desk function for entire Verizon footprint.
Out of hours and emergency backup for all Verizon Security Offices/Personnel.
Handles escalated calls and sensitive matters in a courteous, professional and expeditious manner.
Performs In-Charge duties as required.
Assists Law Enforcement in establishing legal authorized court ordered surveillances
Must be able to work mandatory overtime, when required
Must be able to perform shift-work (nights, weekends and holidays), when required.
Required Skills & Experience
2+ year telephony network and operations experience.
Experience with Legacy Class 5 (landline) switches
Customer contact experience.
Bachelor’s degree or equivalent work experience.
Excellent interpersonal, customer service, communications, problem-solving skills.
Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision.
Working knowledge of Microsoft Operating Systems, MS Word, Excel and Outlook Mail.
The ability to work off shifts (as required) with minimal direct supervision and function effectively under stressful situations.
Familiarity with Verizon Corporate structure and the Verizon Code of Business Conduct.
Desired Skills & Experience
Working knowledge of Telecommunications Switching Networks – Wire line and Wireless.
May be required to apply for government security clearance at the Secret level to handle FISA work. (Foreign Intelligence Surveillance Act)
Apply