• Supervises the security departmental operations, ensuring adequate patrol patterns and frequencies are maintained to ensure the safety and security of guests and associates.• Checks all fire, life and safety equipment are within the expiry limits (such as hand held chemical extinguishers etc).
• Liaises with the Chief Engineer / Facilities Manager in regards to practical training of associates in elements of fire fighting, safety inspections, evacuation drills etc.
• Ensures regular training sessions are held with the hotel’s fire fighting team to establish and maintain required skill level.
• Ensures prompt reporting of maintenance issues by security officers as they record them during their patrols.
• Follows prescribed practices to ensure theft and pilferage of goods is minimized.
• Provides escort services for associates carrying cash, where required.
• Maintains perimeter patrols at points of entry and egress to ensure that all people within the hotel environs have a genuine purpose to be there and are not loitering or are present for other reasons.
• Conducts random inspections of the hotel to ensure that safety and security practices are being followed, Fire exits are not blocked, equipment is not obstructing fire hose reel doors, clearance between stacked goods and sprinkler heads is sufficient etc.
• Counsels, trains and maintains the morale of the security associates to ensure they are performing to the standard required.
• Ensures a member of the department is in attendance at all safety and security related incidents within the hotel. Reviews reports submitted and conduct a follow up investigation to uncover how the accident/incident occurred, the person(s) responsible (taking necessary further action) and how this can be prevented in the future.
• Designs internal reporting systems required by the department.
• Develops procedures for implementation and monitoring of reporting systems, keeping track of all accidents and incidents for internal and external reporting purposes.
• Ensures compliance with business operations laws.
• Coordinates operations within and between other departments/units and cultivate good working relations.
• Assists with the planning and delivery of orientation programs for all new associates.
• Takes appropriate action to resolve guest complaints. Communicates with guests in a manner which promotes goodwill, trust and satisfaction.
• Updates oneself with current first aid and fire emergency procedures and ensure all Security associates are ready to respond as per established procedures.
• Develop appropriate administrative policies and procedures in accordance with hotel goals and guidelines
• Develops and implements measurable performance evaluations for assigned staff according to department goals and objectives.
• Performs all assigned duties efficiently, technically correct, follows Company policies, rules and regulations, requests of Superiors, adheres to procedures and achieve a high standard leading to total guest and Company satisfaction.
• Updates oneself and follow security/fire/safety procedures according to Company’s rules and regulations.
• Attends departmental meeting and training when requested.
• Always be clean and properly dressed while on duty. Ensures at all times to have short and clean fingernails; have trimmed and clean haircut for men and moderate brushing for women and be aware of personal hygiene at all times.
• Performs other duties that may be assigned by immediate superiors from time to time
KNOWLEDGE • Safety management
• Access control and intruder detection
• Parking and traffic control
• Casino rules and regulations
• Patrolling and inspection
• Crime, accident and theft prevention
• Fire fighting and evacuation procedures
• First aid
• Security policies and procedures
• Budget Process, Financial Statement and Accounting
• Project Management
• Performance Management
• Recruitment and Selection
• Employee Relations and Discipline
SKILLS
• Numerical skills
• Computer skills
• Leadership management skills
• Coaching, counseling and training skills
• Conflict resolution skills
• Selection and interviewing skills
• Manpower planning and scheduling skills
• Report writing skills
• Communication skills
• Interpersonal skills
• Creative and innovative skills
ATTRIBUTES: • Courteous, energetic and professional
• Detailed oriented
• Customer and results oriented
• Determined and persistent
• Highly systematic
• Strategic thinking
• Excellent PR and communication skills
• Attentive to details
• Keen on continuous improvement
• Trustworthy
• Can work under stress
• Can work in a multi-racial and cross-cultural environment
Contact: Arvin Bautista
Email : abautista@thunderbird-asia.com