Hiring organization: InterContinental Phu Quoc Long Beach Resort
Job Location: Phú Quốc, Kien Giang, VietnamOn-site Full-time
About the job
As a part of IHG Hotels & Resorts, InterContinental Phu Quoc believes that a great career has always been a great adventure.
What’s the job?
Within the limits of established InterContinental Hotels Group and local hotel policies & procedures, the Security Manager is responsible for all aspects of security and regularity on hotel and residence premises and establishes and maintains a good working relationship with KAPS external security company being responsible for the exterior security coverage. Promotes the desired work culture around the core values of IHG.
Your day-to-day
People
Job Location: Phú Quốc, Kien Giang, VietnamOn-site Full-time
About the job
As a part of IHG Hotels & Resorts, InterContinental Phu Quoc believes that a great career has always been a great adventure.
What’s the job?
Within the limits of established InterContinental Hotels Group and local hotel policies & procedures, the Security Manager is responsible for all aspects of security and regularity on hotel and residence premises and establishes and maintains a good working relationship with KAPS external security company being responsible for the exterior security coverage. Promotes the desired work culture around the core values of IHG.
Your day-to-day
People
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive - linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR related actions where needed.
Works with Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Assists in planning for future staffing needs
- Assists in recruiting in line with company guidelines
- Prepares detailed induction program for new staff.
- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation Ensures training needs analysis of Security staff is carried out and training programs are designed and implemented to meet needs.
- Maintains a record of training for each staff member
- Provides input for probation and formal performance appraisal discussions in line with company guidelines
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceApproves leave after considering hotel occupancies
Regularly communicates with staff and maintains good relations
Ensure firearms and other weapons are not carried by staff when on duty
Supervise emergency drills
Oversee the security department including layout of security personnel and their detailed and regular training
Manage the develop and implementation of departmental standards
Ensure all patrolling, inspection and escort duties are performed to a high standard
Coordinate and organize the day to day operations of the department including planning and controlling
Perform leadership training for all senior security personnel
Financial
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive - linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR related actions where needed.
Works with Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Assists in planning for future staffing needs
- Assists in recruiting in line with company guidelines
- Prepares detailed induction program for new staff.
- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation Ensures training needs analysis of Security staff is carried out and training programs are designed and implemented to meet needs.
- Maintains a record of training for each staff member
- Provides input for probation and formal performance appraisal discussions in line with company guidelines
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceApproves leave after considering hotel occupancies
Regularly communicates with staff and maintains good relations
Ensure firearms and other weapons are not carried by staff when on duty
Supervise emergency drills
Oversee the security department including layout of security personnel and their detailed and regular training
Manage the develop and implementation of departmental standards
Ensure all patrolling, inspection and escort duties are performed to a high standard
Coordinate and organize the day to day operations of the department including planning and controlling
Perform leadership training for all senior security personnel
Financial
Help create the department’s annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on equipment and labour costs….
- Assists in coordinating the preparation of the departmental annual budget
- Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
- Prepares a cost effective work schedule
Responsible Business
Monitor budget and control expenses with a focus on equipment and labour costs….
- Assists in coordinating the preparation of the departmental annual budget
- Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
- Prepares a cost effective work schedule
Responsible Business
Establish good communication and good will with informal leaders and relevant members of local community
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
Check and analyze all incoming reports to formalize action plan
Maintain the loyalty and discipline of all security personnel
Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
Establish good cooperation with hotel’s senior staff with other hotels
Coordinate with the local investigator in crimes & accident handling and investigating
Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
May also serve as manager on duty (MOD) on request.
May assist with other duties as assigned by management
Guest Experience
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
Check and analyze all incoming reports to formalize action plan
Maintain the loyalty and discipline of all security personnel
Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
Establish good cooperation with hotel’s senior staff with other hotels
Coordinate with the local investigator in crimes & accident handling and investigating
Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
May also serve as manager on duty (MOD) on request.
May assist with other duties as assigned by management
Guest Experience
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with IHG and the properties’ fire life & safety guidelines and actively support them, first aid, fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Apply
Be familiar with IHG and the properties’ fire life & safety guidelines and actively support them, first aid, fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Apply