Employer: ACCOR
Location: Vietnam
Main responsibilities
Customer relations
Assist hotel guests whenever require.
Gives priority to guest relations, while taking care to respect administrative procedures
Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers.
Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel.
Professional techniques / Production
Fully aware fire emergency and typhoon procedures
Implement safety and security training program and ensure effective dissemination of procedures and policies to all employees.
Coordinate with Chief Engineer for control of lock and key system in the hotel.
Provide customer a secure and safe environment combined with interaction with both guest and employees and being available for information and advice.
Implement safety and security training program and ensure effective dissemination of procedures and policies to all employees.
Make schedule of weekly operation and coordinate the activities of the department.
To manage and control security camera system, preventing fire system. To co-ordinate with relative sections to train staff specialist in preventing and fighting fire inside working place.
Team management and cross-departmental responsibilities
Assures the interface between all hotel departments and service-providers if necessary.
Helps train and develop other staff in the team.
Commercial / Sales
Promotes the hotel's range of services in order to increase sales.
Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.
Management and administration
Respects procedures governing invoicing and cash operations
Manages the cash under his/her responsibility
May be asked to undertake administrative tasks as needed
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and applies the hotel's safety regulations (in case of fire etc)
Ensures the safety of people and property
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Work Experience
The security of our guests, staff and their property and of resort property is of paramount
importance. This must be achieved in a professional working manner to ensure a good image for
the Resort. This requires the whole Security Team conduct themselves according to the Rules and
Regulations of the Resort on appearance, attitude and behavior, which are set thereafter.
Skills / Qualities
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
Team spirit
Enthusiastic
Spontaneous and empathic
Good listening skills and ability to anticipate
Good presentation, confident speaking skills
Dynamic
Sales oriented
Benefits
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
APPLY
Location: Vietnam
Main responsibilities
Customer relations
Assist hotel guests whenever require.
Gives priority to guest relations, while taking care to respect administrative procedures
Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers.
Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel.
Professional techniques / Production
Fully aware fire emergency and typhoon procedures
Implement safety and security training program and ensure effective dissemination of procedures and policies to all employees.
Coordinate with Chief Engineer for control of lock and key system in the hotel.
Provide customer a secure and safe environment combined with interaction with both guest and employees and being available for information and advice.
Implement safety and security training program and ensure effective dissemination of procedures and policies to all employees.
Make schedule of weekly operation and coordinate the activities of the department.
To manage and control security camera system, preventing fire system. To co-ordinate with relative sections to train staff specialist in preventing and fighting fire inside working place.
Team management and cross-departmental responsibilities
Assures the interface between all hotel departments and service-providers if necessary.
Helps train and develop other staff in the team.
Commercial / Sales
Promotes the hotel's range of services in order to increase sales.
Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.
Management and administration
Respects procedures governing invoicing and cash operations
Manages the cash under his/her responsibility
May be asked to undertake administrative tasks as needed
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and applies the hotel's safety regulations (in case of fire etc)
Ensures the safety of people and property
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Work Experience
The security of our guests, staff and their property and of resort property is of paramount
importance. This must be achieved in a professional working manner to ensure a good image for
the Resort. This requires the whole Security Team conduct themselves according to the Rules and
Regulations of the Resort on appearance, attitude and behavior, which are set thereafter.
Skills / Qualities
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
Team spirit
Enthusiastic
Spontaneous and empathic
Good listening skills and ability to anticipate
Good presentation, confident speaking skills
Dynamic
Sales oriented
Benefits
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
APPLY