Employer: Pinkerton
Location: Dubai - United Arab Emirates
The Travel Risk Coordinator will assist with the implementation of the client's Travel Risk Management “Journey Ready” program within the Middle East and Africa region. The Coordinator provides pre-travel briefs, arranges secure ground transportation, and responds to security and/or medical situations.The role collaborates with the client's Corporate Travel department and corporate security stakeholders to increase awareness of the travel risk management program and positively influence traveller behaviour.
Essential Functions
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The Essential Functions Include:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Deliver travel risk management (TRM) team support including pre-travel briefs, arrangement of secure ground transportation, and response to routine medical and security incidents.
Attend travel fairs within the region to communicate the benefits of the client's TRM program to traveling employees.
Deliver regional travel risk awareness sessions.
Collaborate with regional TRM Regional Manager and apply their guidance and mentorship towards all work developed and completed.
Assist with ISOS on medical assistance cases.
Maintain close coordination and communication with Corporate Travel, Global Intel Unit, and other client corporate security assets in region.
Assist with the development and communication of Outreach and Engagement initiatives.
Collaborate with the client's Corporate Travel group and security stakeholders to increase awareness of the Travel Risk Management (TRM) program and positively influence traveler behavior.
Assist in sourcing, development, and dissemination of internal materials that further develop the TRM brand inside the company.
Participate in relevant regional security forums and conduct benchmarking with other corporate travel risk management programs.
Assist the Travel Risk Manager with travel risk management execution and training/e-learning program, including but not limited to;
Recommend content of briefings on the program and present to relevant stakeholders.
Assist in the selection of existing (off-the shelf) solutions and development of new e-learning content to increase travel risk awareness for destinations with varied risk profiles.
Assist with the Process Mapping Metrics including but not limited to;
Collaborate in the identification of key TRM value streams, processes, documentation and team strategy influence.
Document cases and analyze data including medical and security assistance, ground transportation coordination and crisis management response to identify important trends in travel risk exposure.
All other duties, as assigned.
Minimum Hiring Standards
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Must have a Secondary School Certificate or equivalent.
Must be willing to participate in the Company's pre-employment screening process, which may include drug testing and/or background investigation.
Must meet the country's age requirement.
Must have a reliable means of communication (i.e., email, cell phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United Arab Emirates.
Must have the ability to speak, read, and write English.
Education/Experience
Bachelor's Degree or equivalent in international relations, political science, intel/security studies with five years of work experience in travel risk management, security and/or intelligence.
Competencies
Travel risk management, security and/or intelligence experience.
Bi-lingual skills; English and Arabic, preferred.
Knowledge of security issues, transportation systems, travel tracking and booking tools and operational risks related international corporations.
Able to translate security and geopolitical risks into insights for business travel.
Able to interact effectively at all levels and across diverse cultures.
Excellent written, verbal, and presentation skills.
Able to manage multiple projects simultaneously with competing priorities and deadlines.
Experience living and working overseas, preferred.
Serve as an effective and positive team member.
Computer skills; Microsoft Office and TRM software/platforms.
Working Conditions
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Must undergo and meet company standards for background and reference checks, drug testing, and/or behavioral selection survey.
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
Exposure to sensitive and confidential information.
Regular computer usage.
Ability to handle multiple tasks concurrently.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
Close and distance vision and ability to adjust focus.
Frequent sitting.
Travel, as required.