Employer: Akima
Location: Afghanistan
(Job Number: FIV01282)
Watch Officer (Afghanistan - Active Secret Clearance Required)
The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior RNOSC
person in the absence of the Chief Watch Officer. The Watch Officer shall supervise the
operation of the automation systems comprising the RNOSC. The Watch Officer shall perform
and oversee high-level network performance and fault management under the technical
guidance and direction of the TNOSC, for networks and network segments to include individual
circuits and network components. Must possess technical expertise in both systems architecture
and network design. Watch officers may be called on to participate in and lead design and
implementation projects as required.
The WO manages, monitors, and maintains situational awareness of all networks and systems
under the responsibility of the RNOSC and will be responsible for resolving issues, tracking, and
reporting progress through complete resolution. The candidate will also be responsible for
providing operational support to users within the AOR for managing, monitoring and maintaining
situational awareness of the networks and systems under RNOSC responsibility. The Network
Controller analyzes and troubleshoots networks, to include network security policies and
procedures, network performance tuning and trending analysis and opens trouble tickets. The
Network Controller generates reports and updates trouble tickets as required.
MAJOR JOB ACTIVITIES:
1. Manages, monitors and maintains situational awareness of all network and system
entities under the responsibility of the RNOSC.
2. Single point of contact for all communications needs and perform Enterprise services as
required.
3. Attends and or conducts regular meetings to keep all parties apprised of network and
communications/data systems changes, improvements, and project progression as
required.
4. Schedules and prioritizes individual workload, and provides status of tasking to the
RNOSC Chief Watch Officer as is required.
5. Focal point for reporting all incidents (disruptions or potential disruptions in service
availability or quality) and user POC for Service Requests (routine requests for services).
6. Provides overview and implementation of all NTOs as distributed to the various levels
and ensures accuracy of all data prior to submission for completion.
7. Facilitates problem resolution by monitoring and reviewing tickets, gathering information
on outages, and updating service tickets throughout the resolution process in order to
provide the customer with feedback and/or resolution information as needed.
8. Works closely with all entities to ensure tickets are updated accurately and with the
current information.
9. Provides technical and operational support to functional users by managing, monitoring,
and maintaining situational awareness of networks and systems under the responsibility
of the RNOSC.
10. Provides initial response to outage, degradation, or other events affecting systems and
networks under the responsibility of the RNOSC, in assigning trouble tickets to the
appropriate section.
11. Takes guidance and direction from RNOSC Chief/Watch Officer if service request is
beyond scope of the RNOSC.
12. Responsible for ownership of Incident (Remedy) tickets from start until resolution and
confirmation and closure of ticket once escalated to the TNOSC while keeping the
customer informed of progress.
13. Assists in preparing and presenting networks and systems outage reports for the
RNOSC to various agencies.
14. Assists in monitoring and tracking all networks and systems under the responsibility of
the RNOSC and assist in completing outage trend analysis reports.
15. Assists in providing operational status reporting to the TNOSC relating to network
operations.
16. Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious
activities and evaluate them in accordance with policies and procedures.
17. Processes and tracks authorized service interruptions (ASI) for subordinate facilities for
routine maintenance and other scheduled service interruptions.
18. Conducts systematic audits on all information provided by the sites to include but not
limited to database backups, network diagrams, and end of lifecycle data.
19. Additional requirements may vary depending upon location.
Qualifications
MINIMUM QUALIFICATIONS:
Requires a minimum of seven (7) years of experience in telecommunications sector.
Requires a minimum of High school diploma required or equivalent.
Certifications: This position requires DoD 8570.01-M, IAT Level II certification and Corresponding Computing Environment certification. Must have at least one of the following: SSCP, GSEC, Security+, CISA, GCIH, CISSP (or Associate), CASP.
CE certifications: Not Required.
Active Secret clearance required.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.
MATERIAL & EQUIPMENT DIRECTLY USED:
1. SMS, SCCM
2. Remedy
3. Spectrum
4. Visio
5. SharePoint
WORKING ENVIRONMENT/ PHYSICAL ACTIVITIES:
Working environment will be 90% indoor, 10% outside the individual should be able to lift up to
40 lbs unassisted. Required to climb ladders, enter confined spaces and drive over rough
terrain. Some conditions will expose you to insulation, extreme heat, water and heights. The environment may also be very
hot due to conditions within the region assigned.
APPLY
Location: Afghanistan
(Job Number: FIV01282)
Watch Officer (Afghanistan - Active Secret Clearance Required)
The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior RNOSC
person in the absence of the Chief Watch Officer. The Watch Officer shall supervise the
operation of the automation systems comprising the RNOSC. The Watch Officer shall perform
and oversee high-level network performance and fault management under the technical
guidance and direction of the TNOSC, for networks and network segments to include individual
circuits and network components. Must possess technical expertise in both systems architecture
and network design. Watch officers may be called on to participate in and lead design and
implementation projects as required.
The WO manages, monitors, and maintains situational awareness of all networks and systems
under the responsibility of the RNOSC and will be responsible for resolving issues, tracking, and
reporting progress through complete resolution. The candidate will also be responsible for
providing operational support to users within the AOR for managing, monitoring and maintaining
situational awareness of the networks and systems under RNOSC responsibility. The Network
Controller analyzes and troubleshoots networks, to include network security policies and
procedures, network performance tuning and trending analysis and opens trouble tickets. The
Network Controller generates reports and updates trouble tickets as required.
MAJOR JOB ACTIVITIES:
1. Manages, monitors and maintains situational awareness of all network and system
entities under the responsibility of the RNOSC.
2. Single point of contact for all communications needs and perform Enterprise services as
required.
3. Attends and or conducts regular meetings to keep all parties apprised of network and
communications/data systems changes, improvements, and project progression as
required.
4. Schedules and prioritizes individual workload, and provides status of tasking to the
RNOSC Chief Watch Officer as is required.
5. Focal point for reporting all incidents (disruptions or potential disruptions in service
availability or quality) and user POC for Service Requests (routine requests for services).
6. Provides overview and implementation of all NTOs as distributed to the various levels
and ensures accuracy of all data prior to submission for completion.
7. Facilitates problem resolution by monitoring and reviewing tickets, gathering information
on outages, and updating service tickets throughout the resolution process in order to
provide the customer with feedback and/or resolution information as needed.
8. Works closely with all entities to ensure tickets are updated accurately and with the
current information.
9. Provides technical and operational support to functional users by managing, monitoring,
and maintaining situational awareness of networks and systems under the responsibility
of the RNOSC.
10. Provides initial response to outage, degradation, or other events affecting systems and
networks under the responsibility of the RNOSC, in assigning trouble tickets to the
appropriate section.
11. Takes guidance and direction from RNOSC Chief/Watch Officer if service request is
beyond scope of the RNOSC.
12. Responsible for ownership of Incident (Remedy) tickets from start until resolution and
confirmation and closure of ticket once escalated to the TNOSC while keeping the
customer informed of progress.
13. Assists in preparing and presenting networks and systems outage reports for the
RNOSC to various agencies.
14. Assists in monitoring and tracking all networks and systems under the responsibility of
the RNOSC and assist in completing outage trend analysis reports.
15. Assists in providing operational status reporting to the TNOSC relating to network
operations.
16. Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious
activities and evaluate them in accordance with policies and procedures.
17. Processes and tracks authorized service interruptions (ASI) for subordinate facilities for
routine maintenance and other scheduled service interruptions.
18. Conducts systematic audits on all information provided by the sites to include but not
limited to database backups, network diagrams, and end of lifecycle data.
19. Additional requirements may vary depending upon location.
Qualifications
MINIMUM QUALIFICATIONS:
Requires a minimum of seven (7) years of experience in telecommunications sector.
Requires a minimum of High school diploma required or equivalent.
Certifications: This position requires DoD 8570.01-M, IAT Level II certification and Corresponding Computing Environment certification. Must have at least one of the following: SSCP, GSEC, Security+, CISA, GCIH, CISSP (or Associate), CASP.
CE certifications: Not Required.
Active Secret clearance required.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.
MATERIAL & EQUIPMENT DIRECTLY USED:
1. SMS, SCCM
2. Remedy
3. Spectrum
4. Visio
5. SharePoint
WORKING ENVIRONMENT/ PHYSICAL ACTIVITIES:
Working environment will be 90% indoor, 10% outside the individual should be able to lift up to
40 lbs unassisted. Required to climb ladders, enter confined spaces and drive over rough
terrain. Some conditions will expose you to insulation, extreme heat, water and heights. The environment may also be very
hot due to conditions within the region assigned.
APPLY