Jan 16, 2017

Team Member Close X2

Employer: South African Revenue Service
Location: South Africa Pretoria / Head Office, Gauteng
Market Related salary
Closing:  17 January 2017

Job Purpose:

To ensure an effective close protection and security service to the identified high risk personnel and assets of SARS.

Outputs and Accountabilities:

Process

Communication of transactional outputs and queries in area of work according to policies and quality requirements.

Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.


Contribute to the successful implementation of change initiatives by providing support in area of work.

Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.

Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.

Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.

Report on transactional and process activities within set guidelines to provide timely information for decision making.

Coordinate inspections and manage initiatives in area of accountability.

Answer enquiries related to investigation conducted and ensure correct reporting of data on cases.

Report on all security incidents that have taken place within area of accountability.
Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People

Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.

Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance

Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Ensure client satisfaction by delivering a service that is consistent, seamless and error free
Qualification & Experience Required

Relevant Higher Certificate (NQF 5) AND 3 years' related experience
The ideal candidate will have the following competencies:

Ability

pay close attention to surroundings
plan and direct personal security
stay abreast of latest trends & developments in the security industry
report on trends and risks identified


Experience

security
Knowledge

crime prevention strategies
the safety and security industry
protection services
ability to stay objective under all circumstances

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