Employer: Habtoor Hospitality
Habtoor Hospitality is looking for a passionate Security Manager, to carry out the duties and responsibilities as follows;
Always ensures the safety, efficiency, and professional daily operation of the Security department.
Sets a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relationship, observance of the house rules, loyalty to Management and inter-department cooperation
Thinking ‘outside the square’ and leading by example are expected, not requested.
Supervises all Security Officers.
Establishes and develops personal guest contact, promote feedback and constantly be proactive in anticipating guest needs and requirements.
Is fully trained on the emergency & evacuation procedures and assists in carrying out fire drills.
Handles guest complaints effectively and according to the complaint handling procedures
Conducts periodical training on quality awareness & service standards to all Security staff.
Maintains the privacy of all guests by ensuring that no information is disclosed .
Ensures that training plans are being adhered with.
Ensures all Security Officers are well equipped with the resources to perform all duties.
Assists in the daily operation ensuring to always be a leader, showing excellent customer service skills
Always a source of information, help and assistance to all guests and staff
Ensures that all related policies & procedures are adhered to.
Ensures the Security team is well groomed at all times. No variations to the approved uniform.
Assists other Supervisors and Officers when necessary
Ensures all lost and found items are dealt with in accordance with department policy.
Handles incidents, guest complaints or queries confidently and professionally, logging all incidents regardless of the outcome.
Controls, reviews and updates LSOP’s whenever necessary ensuring that any changes are communicated to all officers and the standards are followed at all times
Ensures measurable quality objectives are established and actively participate in the review of these objectives.
Assists in the preparation of KPI and performance reviews.
Liaises with the concerned department heads in all aspects of the operation including but not limited to orientation, performance appraisals, coaching, counselling and dismissal.
Monitors the duty roster and ensures optimum daily manning levels are met.
Monitors and limits lieu days and overtime in the department.
Ensures all daily reports are completed accurately
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Location: United Arab Emirates (AE)
Closing: 19 Jan 2017
Habtoor Hospitality is looking for a passionate Security Manager, to carry out the duties and responsibilities as follows;
Always ensures the safety, efficiency, and professional daily operation of the Security department.
Sets a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relationship, observance of the house rules, loyalty to Management and inter-department cooperation
Thinking ‘outside the square’ and leading by example are expected, not requested.
Supervises all Security Officers.
Establishes and develops personal guest contact, promote feedback and constantly be proactive in anticipating guest needs and requirements.
Is fully trained on the emergency & evacuation procedures and assists in carrying out fire drills.
Handles guest complaints effectively and according to the complaint handling procedures
Conducts periodical training on quality awareness & service standards to all Security staff.
Maintains the privacy of all guests by ensuring that no information is disclosed .
Ensures that training plans are being adhered with.
Ensures all Security Officers are well equipped with the resources to perform all duties.
Assists in the daily operation ensuring to always be a leader, showing excellent customer service skills
Always a source of information, help and assistance to all guests and staff
Ensures that all related policies & procedures are adhered to.
Ensures the Security team is well groomed at all times. No variations to the approved uniform.
Assists other Supervisors and Officers when necessary
Ensures all lost and found items are dealt with in accordance with department policy.
Handles incidents, guest complaints or queries confidently and professionally, logging all incidents regardless of the outcome.
Controls, reviews and updates LSOP’s whenever necessary ensuring that any changes are communicated to all officers and the standards are followed at all times
Ensures measurable quality objectives are established and actively participate in the review of these objectives.
Assists in the preparation of KPI and performance reviews.
Liaises with the concerned department heads in all aspects of the operation including but not limited to orientation, performance appraisals, coaching, counselling and dismissal.
Monitors the duty roster and ensures optimum daily manning levels are met.
Monitors and limits lieu days and overtime in the department.
Ensures all daily reports are completed accurately
Share
Apply