Employer: Delta Hotels and Resorts
Location: Toronto, Ontario
Last Day to Apply: May 29, 2015
About Delta Toronto:
Located in the heart of Toronto’s new Southcore neighbourhood, Delta Toronto will connect people with the financial and entertainment districts through direct access to the PATH, Union Station and Metro Toronto Convention Centre. The hotel will also act as a stepping stone to neighbouring cultural and sporting events, attractions and a revitalized waterfront.
Delta Hotels and Resorts is in the midst of a major transformation to better serve Canadian and international travelers. Designed to exceed the evolving expectations of the modern traveler, Delta Toronto will serve as the flagship for Delta’s growing portfolio of hotels and resorts across Canada.
Our Values:Most importantly, the successful candidate will demonstrate Delta’s Values in all aspects of their job. These include:
Role Summary:The primary responsibility of the Security Manager is to oversee the day-to-day management of the Security Department by providing leadership and direction. The Security Manager ensures that the overall safety and security of our guests and colleagues is our number one priority, and ensures the implementation of hotel-wide security measures. The Security Manager acts as a liason within the community and downtown core to other hotels and maintains awareness of current security issues.
This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental colleagues.
The Security Managers responsibilities also includes, but is not limited to:
Qualifications:
Interpersonal Skills: This position requires a highly motivated, energetic, super organized hands-on professional with exceptionally strong leadership and collaboration skills who can guide and motivate colleagues, as well as consult and influence internal and external partners and collaborate with cross-functional teams. The Security Manager must have strong communication and presentation skills with the ability to interact with a diverse group of executives, managers and subject matter experts. Key interpersonal skills required include listening, advocating, negotiating and communicating straightforward and complex information. The position requires professional level interpersonal skills to interact and communicate effectively with stakeholders from different origins and cultures
Candidate Profile
The following competencies will be critical to the success of the Security Manager role:
About Delta Hotels and ResortsA leading Canadian hotel management company, Delta Hotels and Resorts owns, operates and franchises a diversified portfolio with 46 full-service, city centre and airport hotels and resorts under the Delta brand. Widely regarded as Canada’s “brand of choice” by guests and owners, Delta also distinguishes itself as an exemplary employer. It is the only hotel company to have been recognized for its sustained focus on business excellence by the prestigious National Quality Institute with three Canada Awards for Excellence, including the award program’s highest honor, the Order of Excellence (2007). The company has also consistently ranked as one of the country’s 50 Best Employers for 11 years, and has been named to the Green 30 since 2010. Its Corporate Social Responsibility platform, Delta Helps, includes a chain-wide commitment to the communities it serves through a national partnership with Habitat for Humanity Canada, participation in the Hotel Association of Canada’s Green Key Eco-Rating program, and work with various other charitable groups.
Last Day to Apply: May 29, 2015
About Delta Toronto:
Located in the heart of Toronto’s new Southcore neighbourhood, Delta Toronto will connect people with the financial and entertainment districts through direct access to the PATH, Union Station and Metro Toronto Convention Centre. The hotel will also act as a stepping stone to neighbouring cultural and sporting events, attractions and a revitalized waterfront.
Delta Hotels and Resorts is in the midst of a major transformation to better serve Canadian and international travelers. Designed to exceed the evolving expectations of the modern traveler, Delta Toronto will serve as the flagship for Delta’s growing portfolio of hotels and resorts across Canada.
Our Values:Most importantly, the successful candidate will demonstrate Delta’s Values in all aspects of their job. These include:
- We are one team.
- We respect each other.
- We always act with integrity.
- We are passionate about what we do.
- We are active leaders in our local communities.
Role Summary:The primary responsibility of the Security Manager is to oversee the day-to-day management of the Security Department by providing leadership and direction. The Security Manager ensures that the overall safety and security of our guests and colleagues is our number one priority, and ensures the implementation of hotel-wide security measures. The Security Manager acts as a liason within the community and downtown core to other hotels and maintains awareness of current security issues.
This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental colleagues.
The Security Managers responsibilities also includes, but is not limited to:
- Working with both public and private security services to protect and safeguard all guests (i.e. VIP visits).
- The key owner of the hotels emergency procedures and crisis planning.
- Provide First Aid and CPR as required and respond to all emergency situations.
- Ensure the effective implementation of and adherence to Delta Hotels and Resorts Brand Standards.
- Know and understand the various Federal, Provincial and Municipal Acts including Trespass to Property, Innkeepers Act, Charter of Rights and Freedoms and the powers of arrest.
- Resolving guest safety concerns through service recovery and working collaboratively with fellow leaders and colleagues, to implement change when necessary.
- Carry out all necessary investigations as they pertain to safety and security.
- Managing the recruitment, training and development of security colleagues, with a strong focus on engagement, productivity, health & safety and elevated guest experience.
- Foster a coaching culture that encourages colleagues to achieve personal and professional success.
- A key member of the hotels emergency and fire procedures and general crisis management team.
- In collaboration with the Director of Rooms, develop and implement a business continuity plan and crisis response procedures.
Qualifications:
- Must be available to work a variety of shifts, including weekends when necessary. Hours of work will be scheduled based on business volumes/operational demands and may vary.
- Graduate of a certified college Hospitality Law and Security Diploma or University Degree is a definite asset. Must have valid Ontario Security License.
- Minimum of 5 years experience in hotel security and/or high-rise tower security systems is an asset.
- Previous management/leadership experience.
- Proven ability as an effective leader, possessing a high degree of professionalism, sound human resources and administrative skills.
- Excellent written and verbal communication skills are essential.
- Computer literate in Window’s based applications
- Results oriented with the ability to be flexible and work well in a busy and demanding environment.
- Proven experience building positive and collaborative teams who are focused on providing exceptional guest experiences.
- Must be energetic, enthusiastic and self-motivated.
- A background check will be required for this position.
- Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.
Interpersonal Skills: This position requires a highly motivated, energetic, super organized hands-on professional with exceptionally strong leadership and collaboration skills who can guide and motivate colleagues, as well as consult and influence internal and external partners and collaborate with cross-functional teams. The Security Manager must have strong communication and presentation skills with the ability to interact with a diverse group of executives, managers and subject matter experts. Key interpersonal skills required include listening, advocating, negotiating and communicating straightforward and complex information. The position requires professional level interpersonal skills to interact and communicate effectively with stakeholders from different origins and cultures
Candidate Profile
The following competencies will be critical to the success of the Security Manager role:
- Decision Maker - Results Orientation: Exhibits a decisive approach with a determined focus on objectives and achieving results. Demonstrates a clear sense of urgency.
- Business Acumen: Must possess a proven strategic understanding of security operations as it relates to the overall financial success of the property. Demonstrated ability to assess current situations in the context of the business opportunities and threats, and has a track record of developing and evaluating options against anticipated trends in order to reshape the business.
- Leadership: Is able to lead and/or influence others in order to have a specific impact or effect. Builds trusting relationships with key stakeholders inside and outside of the Company.
- Strategic Planning, Analysis and Implementation: In collaboration with senior management, develops short-term tactical and longer-term strategic plans that create the necessary business platforms, systems and innovative brand products to better enable the entity by deploying high, efficient performance standards and meet company objectives of its brand essence.
- Proven Negotiator: Demonstrated ability to negotiate favorable agreements, pragmatically assessing alternatives and trade-offs to reach agreements that all parties believe address their needs.
- Effective Communicator: Is an effective communicator in all mediums to all types of audiences ensuring that he/she gets their message across to the audience with a high level of understanding. As an effective communicator, will have distilled complex issues to their essence and articulated a compelling case in support of the required decisions.
- Managerial Courage: Has the courage to make tough decisions and has the self-confidence to take ‘unpopular’ decisions to the top when it is in the best interests of the business.
About Delta Hotels and ResortsA leading Canadian hotel management company, Delta Hotels and Resorts owns, operates and franchises a diversified portfolio with 46 full-service, city centre and airport hotels and resorts under the Delta brand. Widely regarded as Canada’s “brand of choice” by guests and owners, Delta also distinguishes itself as an exemplary employer. It is the only hotel company to have been recognized for its sustained focus on business excellence by the prestigious National Quality Institute with three Canada Awards for Excellence, including the award program’s highest honor, the Order of Excellence (2007). The company has also consistently ranked as one of the country’s 50 Best Employers for 11 years, and has been named to the Green 30 since 2010. Its Corporate Social Responsibility platform, Delta Helps, includes a chain-wide commitment to the communities it serves through a national partnership with Habitat for Humanity Canada, participation in the Hotel Association of Canada’s Green Key Eco-Rating program, and work with various other charitable groups.
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