Employer: International SOS
Location: Dubai
URM #: 612
Legal Entity: Travel Security Services
Reports Functionally To: Regional Security Manager (Operations)
Reports Administratively To: As Above
Works Closely with: Global Security Centre, Coordinating Security Managers, Regional Security Centre, Coordinating Security Managers, Global Information Centres
A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)
The Coordinating Security Specialist (CSS) is an integral member of the Regional Security Centre (RSC). They will provide basic assessment, advice, coordination and monitoring support to clients.
The CSS is responsible for the day to day delivery of high-quality written and verbal travel security briefings on request from travelers, international assignees and corporate security managers. The CSS will provide travel security advice to clients and will support client and RSC platform situational awareness by scanning for, reporting and escalating developing travel security issues.
The CSS reports to a security operations manager.
B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
Client Support:
Deliver critical components of the 24 hour operation – monitoring client risk and advising on travel safety and security.
Set up, coordinate and monitor tracking tasks using GPS and communication with clients travelling complex working environments
Maintain awareness of the current security environment through research including our Security Online reports and other open sources
Delivery of verbal and written travel security briefs
Scan for, report and escalate security or disruption issues affecting business travellers in line with global reporting thresholds and guidance from the RSCs
Support to consultancy tasks as required
On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients.
Personal Development
Build thorough understanding of all current events affecting regional / global business travel and learn the approach to providing written and verbal travel advice and briefs to clients.
To become fully conversant with and follow all systems and procedures required by the RSM Ops
To attend regular training courses relating to the work of Travel Security Services and other wider security related training as agreed with line management.
C. Job Profile
Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
Interest in international affairs and the global security environment.
Knowledge of the political and security issues in particular regions
Ability to explain complex situations to a non-expert
Liaison and communication skills
International experience (work and personal)
Excellent written and verbal communication skills
Strong IT skills including Microsoft Office Suite and other applications.
Willingness to work outside of normal duty hours, in support of team operations, particularly in time of emergency
Required Competencies (Critical behaviors necessary to successfully perform the job)
Working with People: Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognizes the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
Networking: Thrives in operating within a broad matrix organisation and using influencing skills to drive outcomes and keeping virtual team members fully engaged.
Presenting & Communicating information: Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.
Delivering Results & Meeting Customer Expectations: Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.
Following Instructions & Procedures: Can work in line with clear guidance and procedures without need for direct supervision; escalates appropriately for direction; Demonstrates commitment to the organization; Complies with legal obligations and safety requirements of the role.
Coping with Pressure & Setbacks: Works productively in a pressurised environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.
Desirable Work Experience (Brief description of the job-related experience needed to perform the job)
Proven experience in travel- or security-related field: military, government, NGO, journalism, relevant field of academia
Experience in writing for senior management and business decision-makers
Customer service/ client facing (for example, sales)
Experience of writing for a business audience
Additional Critical Qualities
Ability to work to tight deadlines and under pressure
Meticulous attention to detail
Ability to work as part of a team
Ability to learn and adapt to new procedures and operating protocols
Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
Ability to maintain high professional standards at all times
Qualifications (Brief description of the educational background needed to perform the job)
Degree-level education or equivalent work experience
Preferred
Post-graduate qualification in politics, international relations or related subject or equivalent work experience
Required Languages (Brief description of the language skills needed to perform the job)
Excellent English (spoken and written)
Other language proficiency desirable (Chinese, Japanese, Korean, Bahasa Indonesian, Thai, or Burmese )
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
Flexible working hours and shift work
**Please email all resume to: tss.recruitment@intlsos-cr.com
Location: Dubai
URM #: 612
Legal Entity: Travel Security Services
Reports Functionally To: Regional Security Manager (Operations)
Reports Administratively To: As Above
Works Closely with: Global Security Centre, Coordinating Security Managers, Regional Security Centre, Coordinating Security Managers, Global Information Centres
A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)
The Coordinating Security Specialist (CSS) is an integral member of the Regional Security Centre (RSC). They will provide basic assessment, advice, coordination and monitoring support to clients.
The CSS is responsible for the day to day delivery of high-quality written and verbal travel security briefings on request from travelers, international assignees and corporate security managers. The CSS will provide travel security advice to clients and will support client and RSC platform situational awareness by scanning for, reporting and escalating developing travel security issues.
The CSS reports to a security operations manager.
B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
Client Support:
Deliver critical components of the 24 hour operation – monitoring client risk and advising on travel safety and security.
Set up, coordinate and monitor tracking tasks using GPS and communication with clients travelling complex working environments
Maintain awareness of the current security environment through research including our Security Online reports and other open sources
Delivery of verbal and written travel security briefs
Scan for, report and escalate security or disruption issues affecting business travellers in line with global reporting thresholds and guidance from the RSCs
Support to consultancy tasks as required
On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients.
Personal Development
Build thorough understanding of all current events affecting regional / global business travel and learn the approach to providing written and verbal travel advice and briefs to clients.
To become fully conversant with and follow all systems and procedures required by the RSM Ops
To attend regular training courses relating to the work of Travel Security Services and other wider security related training as agreed with line management.
C. Job Profile
Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
Interest in international affairs and the global security environment.
Knowledge of the political and security issues in particular regions
Ability to explain complex situations to a non-expert
Liaison and communication skills
International experience (work and personal)
Excellent written and verbal communication skills
Strong IT skills including Microsoft Office Suite and other applications.
Willingness to work outside of normal duty hours, in support of team operations, particularly in time of emergency
Required Competencies (Critical behaviors necessary to successfully perform the job)
Working with People: Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognizes the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
Networking: Thrives in operating within a broad matrix organisation and using influencing skills to drive outcomes and keeping virtual team members fully engaged.
Presenting & Communicating information: Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.
Delivering Results & Meeting Customer Expectations: Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.
Following Instructions & Procedures: Can work in line with clear guidance and procedures without need for direct supervision; escalates appropriately for direction; Demonstrates commitment to the organization; Complies with legal obligations and safety requirements of the role.
Coping with Pressure & Setbacks: Works productively in a pressurised environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.
Desirable Work Experience (Brief description of the job-related experience needed to perform the job)
Proven experience in travel- or security-related field: military, government, NGO, journalism, relevant field of academia
Experience in writing for senior management and business decision-makers
Customer service/ client facing (for example, sales)
Experience of writing for a business audience
Additional Critical Qualities
Ability to work to tight deadlines and under pressure
Meticulous attention to detail
Ability to work as part of a team
Ability to learn and adapt to new procedures and operating protocols
Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
Ability to maintain high professional standards at all times
Qualifications (Brief description of the educational background needed to perform the job)
Degree-level education or equivalent work experience
Preferred
Post-graduate qualification in politics, international relations or related subject or equivalent work experience
Required Languages (Brief description of the language skills needed to perform the job)
Excellent English (spoken and written)
Other language proficiency desirable (Chinese, Japanese, Korean, Bahasa Indonesian, Thai, or Burmese )
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
Flexible working hours and shift work
**Please email all resume to: tss.recruitment@intlsos-cr.com