Conduct investigations and gather evidence related to theft/fraud or
lost items, noise complaints, assault complaints, food poisoning
complaints, and other guest complaints and incidents. Conduct interviews
with relevant parties in order to obtain statements and information
related to incidents. Assist with and notify manager/supervisor, local
police, or other appropriate individuals in the event of accidents,
attacks, or other incidents. Complete incident reports to document all
Security/Loss Prevention related incidents such as theft, accidents,
physical hazards, and fire alarms. Handle business interruptions and
complaints, such as suspicious individuals, civil disturbances or
demonstrations, noise complaints, intoxicated individuals, etc. Escort
any unwelcome persons from the property without interrupting the orderly
flow of property operation. Defuse guest or employee
disturbances/altercations, including summoning appropriate authorities
if necessary, and documenting incident.
Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manage.
Maintain confidentiality of proprietary information; protect company
assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely. Develop and maintain positive
working relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Enter and locate
work-related information using computers and/or point of sale systems.
In addition some states may have additional licensing/registration
requirements to be considered for this position. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.
Marriott International is an
equal opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any other
basis protected under federal, state or local laws.
Employer: Marriot Hotels & Resorts