Employer: International SOS
Location:Paris, Île-de-France, France
Main mission:
Your main mission is to ensure consistent delivery of quality advice and assistance to clients by managing the desk and the team of 2 Coordinating Security Managers.
You will also drive regional travel security evacuation planning when necessary, operational and business development support to the International SOS and Control Risks distribution channels in order to drive customer satisfaction and profitable growth.
Key Responsibilities
Operational Deployment & Case Management
Ensuring that clients’ calls and cases are effectively managed to the highest levels of customer satisfaction
Ensure 24/7 on-call operations coverage is maintained through effective rostering of RSC staff
Maintaining awareness of the regional security situation through monitoring the Travel Security Online and Country Risks Forecasts reports and open sources and through daily interaction with the Regional Information Manager (RIM)
In close cooperation with the RIM, provide advice to the GSC on adjustment of country and city
security travel advice
Maintenance of the RSC’s operational capability; ensuring country evacuation plans and deployment preparedness are all effectively maintained
Deploying as or leading an Incident Management Team in response to an incident where clients require on-the-ground assistance, or lead the security assistance response from the Regional Security Centre
Building a network of high quality security service providers throughout the region, working closely with regional Control Risks offices and the Global Assistance Network teams in International SOS
Business Development
Supporting the growth of the security business in the region through a focus on quality of service and support to sales and marketing efforts:
Sales/bid team membership for significant new business or renewal opportunities
Marketing activities
Referrals to CR and/or International SOS
Big event planning, packaging and sales
Providing local market, customer and competitor insight
Training, Evacuation Planning and Consulting
Delivering Security Awareness Training, Evacuation Planning and Travel Security Consulting across the region and, where personal expertise enables, outside of the region.
Required Competencies
Ability to work under strong and regular pressure until the resolution of a crisis
Required Work Experience
Experience in security operations management: in military, government (officer or senior NCO), or private sector roles;
Extensive experience within the region, including relevant language skills and work experienceInternational (security) work experience
International (security) work experience
Business development, consultancy and sales experience
Training delivery experience
Required Skills / Knowledge
Strong knowledge of the political and security landscape of the region
Risk management expertise
Crisis management expertise
People management and relationship operations
Planning and execution of complex security operations
Effective communication skills
Effective report writing
Strong influencing skills
Required Qualifications
Accredited as a Certified Protection Professional by the American Society of Industrial Security or similar industry body
Undergraduate degree (or relevant professional training) in a field related to security or international relations studies.
Required Languages
Excellent spoken and written English and French Language.
Travel / Rotation Requirements
Travel will be required from time to time to meet the requirements of the business.
Apply
Location:Paris, Île-de-France, France
Main mission:
Your main mission is to ensure consistent delivery of quality advice and assistance to clients by managing the desk and the team of 2 Coordinating Security Managers.
You will also drive regional travel security evacuation planning when necessary, operational and business development support to the International SOS and Control Risks distribution channels in order to drive customer satisfaction and profitable growth.
Key Responsibilities
Operational Deployment & Case Management
Ensuring that clients’ calls and cases are effectively managed to the highest levels of customer satisfaction
Ensure 24/7 on-call operations coverage is maintained through effective rostering of RSC staff
Maintaining awareness of the regional security situation through monitoring the Travel Security Online and Country Risks Forecasts reports and open sources and through daily interaction with the Regional Information Manager (RIM)
In close cooperation with the RIM, provide advice to the GSC on adjustment of country and city
security travel advice
Maintenance of the RSC’s operational capability; ensuring country evacuation plans and deployment preparedness are all effectively maintained
Deploying as or leading an Incident Management Team in response to an incident where clients require on-the-ground assistance, or lead the security assistance response from the Regional Security Centre
Building a network of high quality security service providers throughout the region, working closely with regional Control Risks offices and the Global Assistance Network teams in International SOS
Business Development
Supporting the growth of the security business in the region through a focus on quality of service and support to sales and marketing efforts:
Sales/bid team membership for significant new business or renewal opportunities
Marketing activities
Referrals to CR and/or International SOS
Big event planning, packaging and sales
Providing local market, customer and competitor insight
Training, Evacuation Planning and Consulting
Delivering Security Awareness Training, Evacuation Planning and Travel Security Consulting across the region and, where personal expertise enables, outside of the region.
Required Competencies
Ability to work under strong and regular pressure until the resolution of a crisis
Required Work Experience
Experience in security operations management: in military, government (officer or senior NCO), or private sector roles;
Extensive experience within the region, including relevant language skills and work experienceInternational (security) work experience
International (security) work experience
Business development, consultancy and sales experience
Training delivery experience
Required Skills / Knowledge
Strong knowledge of the political and security landscape of the region
Risk management expertise
Crisis management expertise
People management and relationship operations
Planning and execution of complex security operations
Effective communication skills
Effective report writing
Strong influencing skills
Required Qualifications
Accredited as a Certified Protection Professional by the American Society of Industrial Security or similar industry body
Undergraduate degree (or relevant professional training) in a field related to security or international relations studies.
Required Languages
Excellent spoken and written English and French Language.
Travel / Rotation Requirements
Travel will be required from time to time to meet the requirements of the business.
Apply