Salary: not specified
Job Summary:
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Oversees maintaining logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Candidate
Education and Experience
High school diploma or GED; 3 years experience in the security/loss prevention or related professional
area.
OR
2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
Fluent in English and Vietnamese.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Develops and implements emergency procedures.
Identifies ways to continually improve departmental performance.
Complies with policies on proper investigative procedures for loss of property assets.
Maintains proper documentation of property patrols.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Reports any procedure violations to the appropriate management.
Strives to improve service performance.
Leading Security/Loss Prevention Teams
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Establishes guidelines and training so employees understand expectations and parameters.
Celebrates successes and publicly recognizes the contributions of team members.
Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Encourages and builds mutual trust, respect, and cooperation among team members.
Helps employees and guests obtain necessary medical attention on a timely basis.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Ensuring Exceptional Customer Service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Meets quality standards and customer expectations on a daily basis.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are above and beyond for customer satisfaction and retention.
Sets a positive example for guest relations.
Conducting Human Resources Activities
Manages claims by ensuring proper procedures are followed and documented.
Brings issues to the attention of the department manager and Human Resources as necessary.
Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
Administers property policies fairly and consistently.
Certifies security staff in first aid and CPR.
Trains security staff to effectively monitor and protect property assets.
Trains staff on proper patrol procedures.
Additional Responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Job Posting : Oct 7, 2012, 5:21:28 PM
Full job details Employer
Marriott International - Asia Pacific Posted
14 Feb 2013 Reference
120017XJ Location
Vietnam Job Title
Security Employer Type
Hotel Position
Dir/Mgr-Loss Prevention Salary
not specified
Marriott International - Asia Pacific
Marriott International is a leading global lodging company with 18 brands representing more than 3600 properties in 71 countries and territories. Our associates hail from dozens of countries and speak more than 50 languages.
Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott. To begin your journey, visit www.marriott.com/careers.
Connect with us onlineFind us on Facebook
Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc and LatinaStyle magazines among others. FORTUNE magazine recognized Marriott as one of its “100 Best Companies to Work For” for the twelfth consecutive year.
Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Connect with us online (link to http://www.marriott.com/careers/connect-with-us.mi)
Find us on Facebook (link to www.facebook.com/marriottjobsandcareers )
Apply online
Job Summary:
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Oversees maintaining logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Candidate
Education and Experience
High school diploma or GED; 3 years experience in the security/loss prevention or related professional
area.
OR
2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
Fluent in English and Vietnamese.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Develops and implements emergency procedures.
Identifies ways to continually improve departmental performance.
Complies with policies on proper investigative procedures for loss of property assets.
Maintains proper documentation of property patrols.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Reports any procedure violations to the appropriate management.
Strives to improve service performance.
Leading Security/Loss Prevention Teams
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Establishes guidelines and training so employees understand expectations and parameters.
Celebrates successes and publicly recognizes the contributions of team members.
Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Encourages and builds mutual trust, respect, and cooperation among team members.
Helps employees and guests obtain necessary medical attention on a timely basis.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Ensuring Exceptional Customer Service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Meets quality standards and customer expectations on a daily basis.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are above and beyond for customer satisfaction and retention.
Sets a positive example for guest relations.
Conducting Human Resources Activities
Manages claims by ensuring proper procedures are followed and documented.
Brings issues to the attention of the department manager and Human Resources as necessary.
Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
Administers property policies fairly and consistently.
Certifies security staff in first aid and CPR.
Trains security staff to effectively monitor and protect property assets.
Trains staff on proper patrol procedures.
Additional Responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Job Posting : Oct 7, 2012, 5:21:28 PM
Full job details Employer
Marriott International - Asia Pacific Posted
14 Feb 2013 Reference
120017XJ Location
Vietnam Job Title
Security Employer Type
Hotel Position
Dir/Mgr-Loss Prevention Salary
not specified
Marriott International - Asia Pacific
Marriott International is a leading global lodging company with 18 brands representing more than 3600 properties in 71 countries and territories. Our associates hail from dozens of countries and speak more than 50 languages.
Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott. To begin your journey, visit www.marriott.com/careers.
Connect with us onlineFind us on Facebook
Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc and LatinaStyle magazines among others. FORTUNE magazine recognized Marriott as one of its “100 Best Companies to Work For” for the twelfth consecutive year.
Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Connect with us online (link to http://www.marriott.com/careers/connect-with-us.mi)
Find us on Facebook (link to www.facebook.com/marriottjobsandcareers )
Apply online