Job description
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand. Raffles Praslin Seychelles is 86 villa resorts. All our villas have private plunge pool and deck to enjoy the outstanding view of the resort.
If you are looking for a dynamic environment for growth, please join us as :
• Evaluate the staffing requirements to meet daily business demands and prepare weekly work schedules, adhering to budget goals
• Handle all disciplinary counseling as needed
• Conduct daily line-ups
• Ensure staff’s knowledge of hotel services, features, and amenities
• Assign specific tasks to the staff as they arise
• Monitor and ensure that Security staff fully perform their job functions
• Conduct ongoing training with existing staff & ensure new staff are certified as required
• Accommodate all guest requests in an accurate and efficient manner
• Maintain cleanliness of department & working condition of equipment & supplies
• Prepare work orders for equipment repairs and follow up with Engineering
• Ensure that all pertinent information is documented in the logbook daily
• Ensure payroll and payroll forecasts are submitted accurately and promptly
• Conduct performance appraisals of designated staff as required
• Successful completion of required training/certification processes
Personal Attributes
• Computer knowledge
• Ability to clearly and pleasantly communicate with guests in English
• Thorough knowledge of hotel services and facilities
• Fluency in a foreign language
• Professional image and personality exuding confidence and leadership skills
• Ability to focus attention on details and be able to organize, prioritize and follow up
• Possess initiative and ability to work productively unsupervised within any given period of time, even under pressure
• Ability to maintain confidentiality and security of all guest and hotel information
• Must be a team player, working well with other departments and coworkers.
• Ability to coherently present information in front of groups
• Ability to work flexible hours, including weekends and evenings if necessary
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand. Raffles Praslin Seychelles is 86 villa resorts. All our villas have private plunge pool and deck to enjoy the outstanding view of the resort.
If you are looking for a dynamic environment for growth, please join us as :
• Evaluate the staffing requirements to meet daily business demands and prepare weekly work schedules, adhering to budget goals
• Handle all disciplinary counseling as needed
• Conduct daily line-ups
• Ensure staff’s knowledge of hotel services, features, and amenities
• Assign specific tasks to the staff as they arise
• Monitor and ensure that Security staff fully perform their job functions
• Conduct ongoing training with existing staff & ensure new staff are certified as required
• Accommodate all guest requests in an accurate and efficient manner
• Maintain cleanliness of department & working condition of equipment & supplies
• Prepare work orders for equipment repairs and follow up with Engineering
• Ensure that all pertinent information is documented in the logbook daily
• Ensure payroll and payroll forecasts are submitted accurately and promptly
• Conduct performance appraisals of designated staff as required
• Successful completion of required training/certification processes
Personal Attributes
• Computer knowledge
• Ability to clearly and pleasantly communicate with guests in English
• Thorough knowledge of hotel services and facilities
• Fluency in a foreign language
• Professional image and personality exuding confidence and leadership skills
• Ability to focus attention on details and be able to organize, prioritize and follow up
• Possess initiative and ability to work productively unsupervised within any given period of time, even under pressure
• Ability to maintain confidentiality and security of all guest and hotel information
• Must be a team player, working well with other departments and coworkers.
• Ability to coherently present information in front of groups
• Ability to work flexible hours, including weekends and evenings if necessary