Reference Code: 12045479
DescriptionArea Security Manager, Security & Investigations
Citi Canada is a chartered bank in Canada and a subsidiary of Citigroup Inc, premier financial institution. Citigroup has a legacy that dates back 200 years, operating in over 100 countries, where clients want to do business and employees want to build their futures. Our achievements are the result of the energy and commitment of 259,000 people serving more than 200 million customers globally. Together, we offer customers a range of quality products and services unmatched in the financial services industry.
Citi Security & Investigative Services (CSIS) has been helping protect Citi for over 12 years. As the key unit responsible for investigating possible improper activity or fraud directed against Citi or our clients it is an integral part of the Citi Canada business. An exciting opportunity has arisen for a driven and dedicated individual to join our CSIS team responsible for both corporate security and investigation matters
Job Overview
The CSIS Manager (CM) is responsible for the management of CSIS Security and Investigations. The position is responsible for maintaining a high level of customer service to our clients, the continued growth and development of staff, as well as the quality assurance of CSIS work product. The CM is also responsible for "managing by the numbers"; ensuring that established business goals, prioritization and results are maintained through effective allocation of resources and productivity. The CM reports to the CSIS Vice President and has a matrix reporting line to the CSIS Regional Investigations Manager. The CM has responsibility for the day-to-day administrative and direct investigations responsibilities of security and investigations. This includes disciplinary and coordination efforts for the area and staff. As directed, the Manager will take on special projects and assignments on behalf of CSIS globally.
Primary Job Responsibilities
The primary areas of this role include the management and coordination of all security and investigative services across an assigned geographical area for all Citi businesses. This includes, but is not limited to:
Ensuring the protection of the Company's integrity and reputation as well as to safeguard its customers, employees, assets and the shareholder's interests through policy and procedure development, enforcement and emergency planning;
Reviewing and investigating all cases along with conducting investigations to support open cases for all investigations in the region;
Monitoring inbox case volume daily with regular reviews of case notes for timeliness and development;
Sampling open work product to ensure proper notation, compliance and accuracy against case system data;
Reviewing case narrative to ensure appropriate financial and VOI claims are taken;
Providing regular feedback of all assigned cases and request guidance and consultation from their manager along with ensuring compliance with the CSIS Fraud & Investigation Policy;
Ensuring proper utilization of investigative resources to get the optimum results for both financial and non-financial investigations;
Participating in fraud preventative strategies with the business, industry and law enforcement leaders to ensure the needs of the business are met and effective coordination is maintained
Conduct investigations into illegal or dishonest actions towards Cit;
Ensure compliance and accuracy against case system data;
Administer, manage and provide advice on security and fire life safety with direct reference to the Citi Global Security and Safety Policies, achieving this through conducting risk assessments;
Reviewing security and fire life safety operations and implement improvements to ensure efficient and effective operations;
Ensuring emergency plans are in place and training provided to all staff to ensure operational readiness and effective emergency management;
Monitoring and maintaining the overall performance of the physical security team, including quality and compliance with Citi and other standards and practices;
Maintaining record retention and storage for the region, annual office reviews, maintaining asset inventory logs, equipment and supply requisitions and all other operational functions necessary for the continuation of business within the region;
Ensuring effective utilization of resources within the limits of the budget plan including monthly expense review and annual allocation processes;
Managing, reviewing and approving of all vendor invoicing and requisitions within the region;
Responsible for supporting Citi in dealings with business department heads, legal, compliance and audit with regard to intelligence, security, fraud and risk matters. Help establish and maintain strong networks amongst industry peers, law enforcement, government officials and other relevant persons;
Ad hoc assignments where applicable.
Qualifications
Primary Skills and Attributes
10-15 years financial or law enforcement investigative experience
College level education preferred or equivalent work experience
Willingness to travel both domestically (Canada) and North America
Strong knowledge of security and business operations.
Proficiency in office skills: Computer, typing, MS Office (Word, Excel and PowerPoint)
Strong knowledge of financial products, frauds and trends
A strong understanding of respective business operations; its units, processes and controls
A strong understanding of all applicable local and national statutes as they relate to financial crimes and a proficient knowledge in applying these laws to said crimes for proper adjudication of offenders.
Excellent communication and personal skills needed for working with peers, management and business customers
Excellent report writing skills needed to evaluate CSIS results and provide reports for CSIS and the business
Ability to work independent in the position with minimum guidance.
Possesses creativity, is able to develop new processes towards improvement
Able to multitask by carrying a diverse and complex workload
A minimum of 3 years equivalent fraud operations capacity
Consistently meets expectations and has a performance rating of satisfactory or higher
Must be flexible and available on a 24-hour per day basis.
A strong team player possessing leadership traits
High level of professionalism, leadership, and experience as well as the ability to interact with senior members of all divisions within the company
Established relationships and contacts with local law enforcement and intelligence agencies
Experienced in the following - Conducting Physical Security Risk Assessment & Audits, Contingency Planning & Disaster Management, Physical Security & Asset Protection, Facility Security Design, Access Control and CCTV Operating Systems, Contract Guard Management, Local Fire Code Familiarity, fire protection systems, suppression equipment and techniques.
We thank all candidates for their interest, however, only those candidates under consideration will be contacted. Citibank Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Apply
Citi Canada is a chartered bank in Canada and a subsidiary of Citigroup Inc, premier financial institution. Citigroup has a legacy that dates back 200 years, operating in over 100 countries, where clients want to do business and employees want to build their futures. Our achievements are the result of the energy and commitment of 259,000 people serving more than 200 million customers globally. Together, we offer customers a range of quality products and services unmatched in the financial services industry.
Citi Security & Investigative Services (CSIS) has been helping protect Citi for over 12 years. As the key unit responsible for investigating possible improper activity or fraud directed against Citi or our clients it is an integral part of the Citi Canada business. An exciting opportunity has arisen for a driven and dedicated individual to join our CSIS team responsible for both corporate security and investigation matters
Job Overview
The CSIS Manager (CM) is responsible for the management of CSIS Security and Investigations. The position is responsible for maintaining a high level of customer service to our clients, the continued growth and development of staff, as well as the quality assurance of CSIS work product. The CM is also responsible for "managing by the numbers"; ensuring that established business goals, prioritization and results are maintained through effective allocation of resources and productivity. The CM reports to the CSIS Vice President and has a matrix reporting line to the CSIS Regional Investigations Manager. The CM has responsibility for the day-to-day administrative and direct investigations responsibilities of security and investigations. This includes disciplinary and coordination efforts for the area and staff. As directed, the Manager will take on special projects and assignments on behalf of CSIS globally.
Primary Job Responsibilities
The primary areas of this role include the management and coordination of all security and investigative services across an assigned geographical area for all Citi businesses. This includes, but is not limited to:
Ensuring the protection of the Company's integrity and reputation as well as to safeguard its customers, employees, assets and the shareholder's interests through policy and procedure development, enforcement and emergency planning;
Reviewing and investigating all cases along with conducting investigations to support open cases for all investigations in the region;
Monitoring inbox case volume daily with regular reviews of case notes for timeliness and development;
Sampling open work product to ensure proper notation, compliance and accuracy against case system data;
Reviewing case narrative to ensure appropriate financial and VOI claims are taken;
Providing regular feedback of all assigned cases and request guidance and consultation from their manager along with ensuring compliance with the CSIS Fraud & Investigation Policy;
Ensuring proper utilization of investigative resources to get the optimum results for both financial and non-financial investigations;
Participating in fraud preventative strategies with the business, industry and law enforcement leaders to ensure the needs of the business are met and effective coordination is maintained
Conduct investigations into illegal or dishonest actions towards Cit;
Ensure compliance and accuracy against case system data;
Administer, manage and provide advice on security and fire life safety with direct reference to the Citi Global Security and Safety Policies, achieving this through conducting risk assessments;
Reviewing security and fire life safety operations and implement improvements to ensure efficient and effective operations;
Ensuring emergency plans are in place and training provided to all staff to ensure operational readiness and effective emergency management;
Monitoring and maintaining the overall performance of the physical security team, including quality and compliance with Citi and other standards and practices;
Maintaining record retention and storage for the region, annual office reviews, maintaining asset inventory logs, equipment and supply requisitions and all other operational functions necessary for the continuation of business within the region;
Ensuring effective utilization of resources within the limits of the budget plan including monthly expense review and annual allocation processes;
Managing, reviewing and approving of all vendor invoicing and requisitions within the region;
Responsible for supporting Citi in dealings with business department heads, legal, compliance and audit with regard to intelligence, security, fraud and risk matters. Help establish and maintain strong networks amongst industry peers, law enforcement, government officials and other relevant persons;
Ad hoc assignments where applicable.
Qualifications
Primary Skills and Attributes
10-15 years financial or law enforcement investigative experience
College level education preferred or equivalent work experience
Willingness to travel both domestically (Canada) and North America
Strong knowledge of security and business operations.
Proficiency in office skills: Computer, typing, MS Office (Word, Excel and PowerPoint)
Strong knowledge of financial products, frauds and trends
A strong understanding of respective business operations; its units, processes and controls
A strong understanding of all applicable local and national statutes as they relate to financial crimes and a proficient knowledge in applying these laws to said crimes for proper adjudication of offenders.
Excellent communication and personal skills needed for working with peers, management and business customers
Excellent report writing skills needed to evaluate CSIS results and provide reports for CSIS and the business
Ability to work independent in the position with minimum guidance.
Possesses creativity, is able to develop new processes towards improvement
Able to multitask by carrying a diverse and complex workload
A minimum of 3 years equivalent fraud operations capacity
Consistently meets expectations and has a performance rating of satisfactory or higher
Must be flexible and available on a 24-hour per day basis.
A strong team player possessing leadership traits
High level of professionalism, leadership, and experience as well as the ability to interact with senior members of all divisions within the company
Established relationships and contacts with local law enforcement and intelligence agencies
Experienced in the following - Conducting Physical Security Risk Assessment & Audits, Contingency Planning & Disaster Management, Physical Security & Asset Protection, Facility Security Design, Access Control and CCTV Operating Systems, Contract Guard Management, Local Fire Code Familiarity, fire protection systems, suppression equipment and techniques.
We thank all candidates for their interest, however, only those candidates under consideration will be contacted. Citibank Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Apply