Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service
• Evaluate the staffing requirements to meet daily business demands and prepare weekly work schedules, adhering to budget goals
• Handle all disciplinary counseling as needed
• Conduct daily line-ups
• Ensure staff’s knowledge of hotel services, features, and amenities
• Assign specific tasks to the staff as they arise
• Monitor and ensure that Security staff fully perform their job functions
• Conduct ongoing training with existing staff & ensure new staff are certified as required
• Accommodate all guest requests in an accurate and efficient manner
• Maintain cleanliness of department & working condition of equipment & supplies
• Prepare work orders for equipment repairs and follow up with Engineering
• Ensure that all pertinent information is documented in the logbook daily
• Ensure payroll and payroll forecasts are submitted accurately and promptly
• Conduct performance appraisals of designated staff as required
• Successful completion of required training/certification processes
PERSONAL ATTRIBUTES
• Computer knowledge
• Ability to clearly and pleasantly communicate with guests in English
• Thorough knowledge of hotel services and facilities
• Fluency in a foreign language
• Professional image and personality exuding confidence and leadership skills
• Ability to focus attention on details and be able to organize, prioritize and follow up
• Possess initiative and ability to work productively unsupervised within any given period of time, even under pressure
• Ability to maintain confidentiality and security of all guest and hotel information
• Must be a team player, working well with other departments and coworkers.
• Ability to coherently present information in front of groups
• Ability to work flexible hours, including weekends and evenings if necessary.
• Handle all disciplinary counseling as needed
• Conduct daily line-ups
• Ensure staff’s knowledge of hotel services, features, and amenities
• Assign specific tasks to the staff as they arise
• Monitor and ensure that Security staff fully perform their job functions
• Conduct ongoing training with existing staff & ensure new staff are certified as required
• Accommodate all guest requests in an accurate and efficient manner
• Maintain cleanliness of department & working condition of equipment & supplies
• Prepare work orders for equipment repairs and follow up with Engineering
• Ensure that all pertinent information is documented in the logbook daily
• Ensure payroll and payroll forecasts are submitted accurately and promptly
• Conduct performance appraisals of designated staff as required
• Successful completion of required training/certification processes
PERSONAL ATTRIBUTES
• Computer knowledge
• Ability to clearly and pleasantly communicate with guests in English
• Thorough knowledge of hotel services and facilities
• Fluency in a foreign language
• Professional image and personality exuding confidence and leadership skills
• Ability to focus attention on details and be able to organize, prioritize and follow up
• Possess initiative and ability to work productively unsupervised within any given period of time, even under pressure
• Ability to maintain confidentiality and security of all guest and hotel information
• Must be a team player, working well with other departments and coworkers.
• Ability to coherently present information in front of groups
• Ability to work flexible hours, including weekends and evenings if necessary.