Location: London Southend Airport
Shift Pattern: 42 Hours per week (shift pattern tbc)
Salary: TBC
Closing Date: Interviewing is expected to commence from Monday 19th March
Reporting to: Terminal Manager
Role summary:
You will be working in the Passenger Services & Security Team, assisting the Duty Managers in the day to day running of the Terminal operation, ensuring that the service delivered to our customers is consistently professional and to an exceptionally high standard all processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard working, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in the aviation industry with Customer Service and Security exposure is essential. Supervisory experience would be distinct advantage.
Main Responsibilities and Objectives:
Responsibility for the Passenger Services & Security Team (including Central Search, Terminal Control Room, Access Control, ID checks and Perimeter Security) and ensuring that the overall Passenger experience at LSACL is exceptional and exceeds expectations.
Ensure that Health and Safety and adherence to LSACL, Airline(s) and regulatory bodies processes and procedures are maintained at all times.
Responsibility for monitoring & managing of staff rosters to ensure efficient and effective operational coverage.
Responsibility for monitoring & managing of staff sickness and annual leave in line with LSACL procedures.
Allocation of staff duties and equipment to ensure operational efficiency.
Active Supervision, monitoring and auditing of staff and operational performance.
Ensure effective and efficient communication within and between all departments.
Perform operational briefings/debriefings regarding performance, procedural changes, safety issues.
Accountability for supporting and carrying out the disciplinary process in accordance with LSACL procedures.
Coaching and development of staff through regular appraisals, performance reviews and training workshops.
Line training (to include but not limited to Operational Systems, Customer Service and Communication, LSACL and Airline(s) processes and procedures).
Responsibility for monitoring & managing Security Systems and Equipment servicing and/or maintenance in conjunction with other departmental supervisors.
Work cohesively as part of the team so as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Liaise and work together with other departments to ensure our customers receive a high standard of service.
Ensure a record of any incidents/accidents involving Equipment, Aircraft, Customers or Staff are reported immediately to your Line Manager and documented accurately as per LSACL,Airline(s) & Regulatory body policies and procedures.
Carry out any other reasonable task as requested by Line Management.
This description is not exhaustive but is an outline of key tasks that may vary with demands from our clients or the operational needs.
Qualifications and experience:
Minimum of 3 years aviation experience essential – preference within Security.
Minimum of 1 year supervisory experience is desirable.
Note: For your application to be considered it is essential that you can provide a full 5 year checkable history and are able to obtain a clear criminal record check.
Please fully complete an application form and either email to careers@stobartgroup.com or post to:
Recruitment Team
Stobart Group Training Academy
Foundry Lane
Halebank Industrial Estate
Widnes WA8 8TZ
Please provide details of relevant skills, experience and qualifications to support your application.
Shift Pattern: 42 Hours per week (shift pattern tbc)
Salary: TBC
Closing Date: Interviewing is expected to commence from Monday 19th March
Reporting to: Terminal Manager
Role summary:
You will be working in the Passenger Services & Security Team, assisting the Duty Managers in the day to day running of the Terminal operation, ensuring that the service delivered to our customers is consistently professional and to an exceptionally high standard all processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard working, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in the aviation industry with Customer Service and Security exposure is essential. Supervisory experience would be distinct advantage.
Main Responsibilities and Objectives:
Responsibility for the Passenger Services & Security Team (including Central Search, Terminal Control Room, Access Control, ID checks and Perimeter Security) and ensuring that the overall Passenger experience at LSACL is exceptional and exceeds expectations.
Ensure that Health and Safety and adherence to LSACL, Airline(s) and regulatory bodies processes and procedures are maintained at all times.
Responsibility for monitoring & managing of staff rosters to ensure efficient and effective operational coverage.
Responsibility for monitoring & managing of staff sickness and annual leave in line with LSACL procedures.
Allocation of staff duties and equipment to ensure operational efficiency.
Active Supervision, monitoring and auditing of staff and operational performance.
Ensure effective and efficient communication within and between all departments.
Perform operational briefings/debriefings regarding performance, procedural changes, safety issues.
Accountability for supporting and carrying out the disciplinary process in accordance with LSACL procedures.
Coaching and development of staff through regular appraisals, performance reviews and training workshops.
Line training (to include but not limited to Operational Systems, Customer Service and Communication, LSACL and Airline(s) processes and procedures).
Responsibility for monitoring & managing Security Systems and Equipment servicing and/or maintenance in conjunction with other departmental supervisors.
Work cohesively as part of the team so as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Liaise and work together with other departments to ensure our customers receive a high standard of service.
Ensure a record of any incidents/accidents involving Equipment, Aircraft, Customers or Staff are reported immediately to your Line Manager and documented accurately as per LSACL,Airline(s) & Regulatory body policies and procedures.
Carry out any other reasonable task as requested by Line Management.
This description is not exhaustive but is an outline of key tasks that may vary with demands from our clients or the operational needs.
Qualifications and experience:
Minimum of 3 years aviation experience essential – preference within Security.
Minimum of 1 year supervisory experience is desirable.
Note: For your application to be considered it is essential that you can provide a full 5 year checkable history and are able to obtain a clear criminal record check.
Please fully complete an application form and either email to careers@stobartgroup.com or post to:
Recruitment Team
Stobart Group Training Academy
Foundry Lane
Halebank Industrial Estate
Widnes WA8 8TZ
Please provide details of relevant skills, experience and qualifications to support your application.