Employer: Hotel Brand: InterContinental Hotels
Location: Angola, Luanda
Job number: EMEAA28543
We are looking for people who are friendly, welcoming and full of life to people to join our ever growing family who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
Your day to day
- Establish good communication and good will with informal leaders and relevant members of local community
- Coordinate and organize the day to day operations of the department including planning and controlling
- Manage the develop and implementation of departmental standards
- Ensure all patrolling, inspection and escort duties are performed to a high standard
- Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
- Supervise emergency drills
- Oversee the security department including layout of security personnel and their detailed and regular training
- Perform leadership training for all senior security personnel
- Check and analyze all incoming reports to formalize action plan
- Maintain the loyalty and discipline of all security personnel
- Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
- Establish good cooperation with hotel’s senior staff with other hotels
- Coordinate with the local investigator in crimes & accident handling and investigating
- Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
-Works with the Director of Human Resources and/or Learning & Quality manager to ensure the departmental performance of staff is productive.
-Assists in planning for future Security & Third party contractual staffing needs
-Prepares detailed induction program for new staff that touches on Risk, Safety & Security.
-Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation Ensures training needs analysis of Security staff is carried out and training programmes are designed and implemented to meet needs
-Maintains a record of training for each staff member
-Provides input for probation and formal performance appraisal discussions in line with company guidelines
-Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
-Works with superior in the preparation and management of the department’s budget.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
-Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
-Be familiar with IHG and the properties’ fire life & safety guidelines and actively support them, first aid, fire and emergency procedures and operate equipment safely and sensibly
-Initiate action to correct a hazardous situation and notify supervisors of potential dangers
-Log security incidents and accidents in accordance with hotel requirements a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.
What we need from you
Ideally you will have:
•Degree from a university in Risk/Security Management or related field
•Minimum of 5 years working experience in the international 5* luxury hotel
•High level of passion, enthusiasm and drive for results
•Charismatic leader who can inspire, motivate all Colleagues
•Excellent communication skills across all mediums – presentation, telephone, correspondence, face to face etc. in English and preferably Portuguese speaking
•Strong interpersonal skills to develop and foster beneficial relationships
•Ambitious and eager to learn, grow and further develop own career
•High level of problem solving and decision making
•Pro-active approach, and the ability to meet deadlines
•Strategic Thinker.
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
•True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
•True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
•True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
•True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Apply
Location: Angola, Luanda
Job number: EMEAA28543
We are looking for people who are friendly, welcoming and full of life to people to join our ever growing family who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
Your day to day
- Establish good communication and good will with informal leaders and relevant members of local community
- Coordinate and organize the day to day operations of the department including planning and controlling
- Manage the develop and implementation of departmental standards
- Ensure all patrolling, inspection and escort duties are performed to a high standard
- Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
- Supervise emergency drills
- Oversee the security department including layout of security personnel and their detailed and regular training
- Perform leadership training for all senior security personnel
- Check and analyze all incoming reports to formalize action plan
- Maintain the loyalty and discipline of all security personnel
- Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
- Establish good cooperation with hotel’s senior staff with other hotels
- Coordinate with the local investigator in crimes & accident handling and investigating
- Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
-Works with the Director of Human Resources and/or Learning & Quality manager to ensure the departmental performance of staff is productive.
-Assists in planning for future Security & Third party contractual staffing needs
-Prepares detailed induction program for new staff that touches on Risk, Safety & Security.
-Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation Ensures training needs analysis of Security staff is carried out and training programmes are designed and implemented to meet needs
-Maintains a record of training for each staff member
-Provides input for probation and formal performance appraisal discussions in line with company guidelines
-Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
-Works with superior in the preparation and management of the department’s budget.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
-Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
-Be familiar with IHG and the properties’ fire life & safety guidelines and actively support them, first aid, fire and emergency procedures and operate equipment safely and sensibly
-Initiate action to correct a hazardous situation and notify supervisors of potential dangers
-Log security incidents and accidents in accordance with hotel requirements a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.
What we need from you
Ideally you will have:
•Degree from a university in Risk/Security Management or related field
•Minimum of 5 years working experience in the international 5* luxury hotel
•High level of passion, enthusiasm and drive for results
•Charismatic leader who can inspire, motivate all Colleagues
•Excellent communication skills across all mediums – presentation, telephone, correspondence, face to face etc. in English and preferably Portuguese speaking
•Strong interpersonal skills to develop and foster beneficial relationships
•Ambitious and eager to learn, grow and further develop own career
•High level of problem solving and decision making
•Pro-active approach, and the ability to meet deadlines
•Strategic Thinker.
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
•True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
•True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
•True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
•True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Apply