The Security Officer is responsible for the safety of the guests and staff members at the hotel. He/She is familiar with identities of the Head of Departments and Supervisors and has a working knowledge of their areas of responsibility. He/She should establish a rapport and foster a spirit of cooperation and respect and to be willing to assist and be helpful without compromising security and safety.
Duties & Responsibilities:
Reports for duty at specific times and consults with the officer being relieved as to current activities and/or problems: checks security log and any other appropriate sources for information needed to perform their duties.
Is thoroughly familiar with the entire property and cognizant of the areas and functions likely to require attention by security personnel.
Maintains a complete understanding of emergency procedures to be followed in any situation.
Possesses a thorough knowledge of current Emergency Procedures. These procedures are to be strictly adhered to.
Responds as necessary to all calls for assistance by Department Heads, supervisors, or employees of the hotel as well as security personnel.
Investigates all reports , injuries, or unusual incidents and give feedback.
Keep the Security Manager informed of any noteworthy incidents or conditions, disciplinary problems are any information deemed helpful to the performance of his office.
Contact the Security Manager in any case not covered by instructions or when in doubt regarding appropriate actions.
To be fully familiar with the policies and procedures relating to fire, bomb threats, flooding, power failure, elevator emergency, hotel doctor, ambulance call out, safety, first aid and security.
To immediately respond to emergencies such as fire, theft, accidents, etc.
To ensure maximum guest, employees and hotel facilities safety and security at all times.
Document all activities during each shift as directed by the Security Manager.
To perform security rounds as designated by the particular posts.
To present a good appearance and image to the public and employees at all times.
To develop and maintain contact by offering helpful, courteous and professional services.
To maintain personal hygiene at all times.
To be present on duty in immaculate uniform.
To be smart, friendly and firm.
To create and maintain the highest standard of Security at all times, being professional in attitude, appearance and application.
Completed secondary education
Minimum 2 years of experience security guard in hospitality industry
The person should be honest and reliable
Effective communication skills and pleasant personality are a must.
Very energetic, flexible and can handle pressure
Be fully conversant with health and safety procedures and emergency precedures
Expected to regularly work long hours, on evenings, on week-ends, public holidays