The Security and Safety Concierge Officer, assigned to a specific client, will ensure the security and safety of the facility, property, and personnel. The Officer is responsible for the related training, procedures/policies, equipment, and reporting.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The Essential Functions Include:
Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Ensure all issues and incidents from outgoing shift are reported and any open action items transferred to the incoming Shift Supervisor;
Document in occurrence book.
Responsible for access management requirements during the shift period to ensure appropriate, approved, and authorized access is administered and monitored
Attend to and escalate assigned alarm systems as needed including alarm activation logs, in accordance with the standard operating procedures.
Conduct mandated patrols and system checks including issue logs and escalation to the Shift Supervisor in accordance with procedures and escalation matrices.
Support the client’s 1st response to any on site safety and security incidents in line with emergency response procedures and/or as directed by management;
Document and report all incidents.
Assist in the compilation and submission of all reports for the duty shift as required by management.
Support, as needed, the delivery of security and safety training to the night shift and weekend security personnel.
Assist with administrative and operational tasks for South East Asia region, as directed.
All other duties, as assigned.
Minimum Hiring Standards:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Must have a High School Diploma, GED, or equivalent.
Must be willing to participate in the Company’s pre-employment screening process, which may include drug testing and a background investigation.
Must meet the country’s age requirements.
Must have a reliable means of communication (i.e., email, cell phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in Indonesia.
Must have the ability to speak, read, and write English.
Bachelor’s degree with three to five years of security management experience.
Competencies (As Demonstrated Through Experience, Training, and/or Testing):
1st Aid and AED accreditation.
Knowledge and experience in fire detection, suppression, and alarm systems, medical emergency response procedures, and access management.
Proficient written and verbal English skills.
Nursing or paramedic experience, preferred.
Able to satisfy all mandatory training and accreditations, as required.
Serve as an effective team member.
Able to organize workload for effective implementation.
Able to interact effectively, both written and verbal, at all levels and across diverse cultures.
Willing to learn and able to take on new responsibilities and assignments.
Able to work under adverse and stressful conditions with little or no supervision.
Computer skills: Microsoft Office;
Able to write concise and detailed documents and table reports.
Working Conditions (Physical/Mental Demands):
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Must undergo and meet company standards which may include background and reference checks, controlled substance testing, and behavioral selection survey.
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
Exposure to sensitive and confidential information.
Regular computer usage.
Ability to handle multiple tasks concurrently.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
Regularly requires intermittent sitting, standing, walking, running, climbing, squatting, and/or kneeling.
Requires constant use of hands and fingers to feel, handle or operate objects, tools, or controls, and reach with hands and arms.
Travel, as required.