Empployer: La Ville Hotel Autograph Collection
Location: United Arab Emirates - Dubai
Closes: 05 Dec 2016
Ref: 16001NQY
Job Summary
Provide immediate response to emergency situations, such as, but not limited to, medical emergencies, structural fires, confined space rescue, and hazardous materials incidents. Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. Perform basic life support and medical procedures within the scope of Emergency Medical Technician (EMT) training. Monitor the safety and security of the property and surrounding complex through mobile/foot patrol, stationary post, hotel alarm patrol, and traffic control. Monitor first aid and safety equipment ensuring proper supplies are in stock and equipment is in working order. Prepare incident, accident, and other reports that may be required at a specific post assignment. Conduct safety inspections. Conduct employee parcel inspections, identification verification, and enforce company policies and procedures. Provide on the cardiopulmonary resuscitation (CPR), job training and orientation to new security agents as needed.
Location: United Arab Emirates - Dubai
Closes: 05 Dec 2016
Ref: 16001NQY
Job Summary
Provide immediate response to emergency situations, such as, but not limited to, medical emergencies, structural fires, confined space rescue, and hazardous materials incidents. Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. Perform basic life support and medical procedures within the scope of Emergency Medical Technician (EMT) training. Monitor the safety and security of the property and surrounding complex through mobile/foot patrol, stationary post, hotel alarm patrol, and traffic control. Monitor first aid and safety equipment ensuring proper supplies are in stock and equipment is in working order. Prepare incident, accident, and other reports that may be required at a specific post assignment. Conduct safety inspections. Conduct employee parcel inspections, identification verification, and enforce company policies and procedures. Provide on the cardiopulmonary resuscitation (CPR), job training and orientation to new security agents as needed.
Candidate Profile
The experience, skills and knowledge and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these. Equivalent work experience may be substituted for years of experience.
Skills and Knowledge
Driver’s License
CPR Certification (preferred)
State EMT Certification
Team Work
Customer Service Orientation
Diversity Relations
Telephone Etiquette Skills
English Language Proficiency
Stress Tolerance
Adaptability/Flexibility Technical Expertise (Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position:Emergency Response
Provide immediate response to emergency situations, such as, but not limited to, medical emergencies, structural fires, confined space rescue, and hazardous materials incidents.
Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. Perform basic life support and medical procedures within the scope of Emergency Medical Technician (EMT) training.
Provide on the cardiopulmonary resuscitation (CPR), job training and orientation to new security agents as needed. Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain awareness of undesirable persons on property premises.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.
Monitor first aid and safety equipment ensuring proper supplies are in stock and equipment is in working order.
Perform safety duties at special events including: checking access passes, protecting property, maintaining order, and directing traffic for hotel or client paid special events, shows, concerts or other functions.
Prepare incident, accident, and other reports that may be required at a specific post assignment.
Conduct safety inspections. Report safety hazards and defective equipment to maintenance for repair.
Provide personal security protection to dignitaries and celebrities.
When requested, escort employees or hotel clients carrying cash or other valuables.
Conduct employee parcel inspections, identification verification, and enforce company policies and procedures.
Support Lost and Found as needed. Computer/Software
Prepare reports and documents, written and by computer Guest Relations
Address customers' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to maintain proper coverage and prompt guest service.Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information. Working with Others
Treat all employees and customers with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality. Quality Assurance
Comply with quality assurance expectations and standards. Physical Tasks
Enter and locate work-related information using computers and/or other methods.
Move, lift, carry, push, pull, and place objects weighing greater than or equal to 50 pounds without assistance. Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and co-workers.
Follow company and department policies and procedures.
Research questions and problems; refer complex issues to supervisor.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Apply
Skills and Knowledge
Driver’s License
CPR Certification (preferred)
State EMT Certification
Team Work
Customer Service Orientation
Diversity Relations
Telephone Etiquette Skills
English Language Proficiency
Stress Tolerance
Adaptability/Flexibility Technical Expertise (Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position:Emergency Response
Provide immediate response to emergency situations, such as, but not limited to, medical emergencies, structural fires, confined space rescue, and hazardous materials incidents.
Provide assistance to guests and employees in need of medical attention, while awaiting the arrival of emergency medical personnel. Perform basic life support and medical procedures within the scope of Emergency Medical Technician (EMT) training.
Provide on the cardiopulmonary resuscitation (CPR), job training and orientation to new security agents as needed. Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain awareness of undesirable persons on property premises.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.
Monitor first aid and safety equipment ensuring proper supplies are in stock and equipment is in working order.
Perform safety duties at special events including: checking access passes, protecting property, maintaining order, and directing traffic for hotel or client paid special events, shows, concerts or other functions.
Prepare incident, accident, and other reports that may be required at a specific post assignment.
Conduct safety inspections. Report safety hazards and defective equipment to maintenance for repair.
Provide personal security protection to dignitaries and celebrities.
When requested, escort employees or hotel clients carrying cash or other valuables.
Conduct employee parcel inspections, identification verification, and enforce company policies and procedures.
Support Lost and Found as needed. Computer/Software
Prepare reports and documents, written and by computer Guest Relations
Address customers' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to maintain proper coverage and prompt guest service.Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information. Working with Others
Treat all employees and customers with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality. Quality Assurance
Comply with quality assurance expectations and standards. Physical Tasks
Enter and locate work-related information using computers and/or other methods.
Move, lift, carry, push, pull, and place objects weighing greater than or equal to 50 pounds without assistance. Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and co-workers.
Follow company and department policies and procedures.
Research questions and problems; refer complex issues to supervisor.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Apply