Job Reference: G4S/TP/2357128/69849
Closing Date: November 15, 2016
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
The Contract Manager will coordinate the provision of contractual and ad hoc security services to the customer within their portfolio, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.
Effective management of the contract financial performance:
Initiate cost saving model and controls
Gross Margin Management
Direct Wage control / Employee Relations management
Existing Revenue Growth
Escalations are achieved
Manage the contracts cash flow
Deployment Security Officer management
Effective management staff within contract:
Staff turnover analysis, proper allocation of staff to positions and structure.
Effective labour management including rosters and shift patterns
Management of overtime and annual leave
Undertake other activities as required.
Succession Planning and Employment Equity
Staff motivation levels
Ensuring that performance assessments of all subordinate employees are conducted and corrective action implemented where necessary
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
Effective management of Operations:
Client retention and customer service levels
Ensuring that site meetings are held on an ongoing basis
Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements
Ensuring that all required formal customer meeting are scheduled, attended and minute
Maintenance of client relationship and ensuring client retention
Operations Process management – adherence to quality standard
Ensuring that absenteeism is maintained within established norms
Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime
Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times
Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments
Effective labour management and rostering
Liaison with regards to invoicing, accuracy of such and securing payment
Shared Best Practice
Specific examples of implementation of Best Practice from other regions
Effective management of business development function:
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customer, driven by the promotion of integrated security solutions
Demonstrate a thorough understanding of the competitor environment faced by the region
The Ideal Candidate:
The Project Manager (PM) shall have experience and qualifications on a range of security-related skills and have a verified record of proven reliability and good conduct.
The Project Manager (PM) shall have completed a secondary education, poly technical school, National Diploma, or Associate degree, and have experience in program or project management and qualifications on a range of security-related skills along with a verified record of proven reliability and good conduct to minimize personnel and staffing issues.
The PM shall have minimum police, military, security, or local guard force management experience with a minimum of three (3) years of the work experience being at supervisory or command levels, or other developing region and have intimate knowledge of high risk/high threat security environments.
Experience with risk management including problem identification and problem solving would be highly recommended. On a daily basis, the PM will analyze the operational security environment throughout region, country and the city and work closely with the RSO to ensure Post’s security posture and countermeasures are commensurate with the overall threat to personnel. In addition, the PM shall meet the following qualifications and to perform supervisory duties that include:
Knowledge and Skills: The PM shall have the following knowledge and skills:
Be a citizen of the host country, or a third country national citizen in possession of a valid work visa in the host nation;
English speaking capability
Able to use a computer including all common office management tools (e.g. Microsoft Office);
Experience with multiple levels of communication between various levels of management;
Experience managing security staff or local guard force management experience;
Be expert in all areas of physical security and access control;
Must understand operational methods of all guard force units and zones for response, and maintain a professional demeanor under highly stressful circumstances;
Be experienced in basic communications and radio use/procedures;
Be able to maintain and manage communication between all parties;
Provide risk management planning and performing qualitative risk analysis;
Be able to define, sequence and estimate activities and resources;
Experience with acquiring, developing, and managing project teams;
Hold a current host-country driver’s license; and
Complete the contract required supervisor course
If applicable, complete and maintain firearms training and certification in accordance with local labor law and the requirements of this contract.
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