Job ID: 1612039
The Security Manager is responsible for the safety and security of all Guests, associates and contractors, and visitors while at the hotel. A Security Manager is also responsible for the safety and security of the hotel premises.
Establishes standard policies and procedures for recruitment for Security personnel.
Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
Be responsible for formulating the Hotel Business Continuity plan and supervise it to be followed up.
Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparations.
Cables relationship with all guest of the hotel.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Hotel departments as a whole, explaining new directions and policies and procedures at the same time to HOD and associates.
Conducts frequent front and back of house checks ensuring the security procedures, standards of associates grooming and manning levels are in order and takes appropriate action where necessary.
Conforms to and enforce policies & procedures and rules & regulations as laid down by Wyndham Hotel Group and the hotel in order to achieve the highest levels of uniformity and guest service.
Delegates to and supervise all staff within the department and assist them in preparing work schedules.
Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
Establish control procedures in all operation aspects in accordance with hotel’s policy.
Implement and enforces safety regulations and house rules.
Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
Performs special duties as required or designated by the General Manager.
Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
Prepare various monthly reports as required by the General Manager.
Responsible for implementing the policies and procedures in operation of the Security.
Responsible for the entire operations, staffing and equipment of the Security Department.
Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
Performs duties common to all supervisors and other duties as may be assigned.
Act as a representative of our Count on Me! Service culture.
- Arabic speaking advantageous
- Local knowledge in Bahrain
- Similar experience in as a Security Manager in a 4/5* branded hotel