Jul 13, 2016

Head of Loss Prevention

Employer:  M. H. Alshaya Co.
Location: Kuwait Head Office

Job description

M.H. Alshaya Co. is a leading international franchise operator for over 80 of the world's most recognized retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3000 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than46,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

In order to ensure the ongoing safety and profitability of its growing business, the company is currently looking for a Head of Loss Prevention. Based in Kuwait, the Head of Loss Prevention will provide expertise in all aspects of loss prevention within the business.

The role:
*To be responsible for managing and developing Regional Loss Prevention Managers in MENA region on a day to day basis;

*To develop a clear strategy and vision for the Loss Prevention field team across MENA to significantly reduce/minimise areas of risk related to security, cash & stock loss/shrinkage, safety and contingency/crisis management in the market;

*To work with the Senior Managers to manage and develop the skills of the team to ensure capability and succession planning in the LP department, building relationships throughout the organisation for maximum output from the team;

*To manage all elements of cost control for Loss Prevention field team, offering support in reducing and controlling costs;

*To work with the Senior Project Manager to have a clear process for all new store openings in the MENA region and ensure they are opened on time in full;

*To analyse Annual Plan data to review Loss Prevention areas which require focus;

*To work with the Senior Project Manager to ensure that all supplier contracts, throughout the MENA region, are right for the business, giving performance data and feedback on each incumbent supplier and ensuring that the company tendering process is followed to deliver the best value for money from each supplier;

*To be responsible for the advising, review and summary report sign off on major LP investigations, before ascertaining whether to raise with DLP for approval and progression;

*To be responsible for delivering all supplier costs on target and within budget enabling the DLP to ensure compliance with business planning targets and future business growth;

*To be responsible for control of new store opening costs in line with standard specifications of the department and supplier fixed term agreements.

The requirements:
*Strong experience in complex multi-faceted retail and e-commerce businesses;

*Minimum of 10 years' experience in Loss Prevention management roles;

*Solid skills in leading and developing a team capable of producing the required outputs, delivering critical leadership;

*Advanced knowledge in Retail Investigations and Security Solutions;

*Proven track record of successful achievements in retail and e-commerce loss prevention;

*Excellent organizational, analytical, and communication skills.

The person:

*Ability to lead the team and achieve targets by successfully coaching and developing the team;

*Very strong strategic and operational capabilities;

*Proven track record of delivering success through teamwork;

*Comfortable in managing a variety of cultures and nationalities;

*An influential, inspirational proactive and trusted leader;

*Excellent organizational, analytical, and communication skills.