Security Services Coordinator

Employer: Tiger Resort, Leisure and Entertainment Inc.
Location: ParaƱaque, Philippines
Job Description
The Security Services Coordinator will support & assist the Security Services Supervisors/ Manager in overseeing high level planning, implementation and ongoing deployment of the administrative control and operation of the Security Access, Key Controls, Hotel Guest Locking systems and databases, and interfaces as required. The Security Services Coordinator will also assist the Security Services Supervisors/ Manager in the development & implementation of effective systems training of staff in the use of these systems and will take the lead role in coordination between Security Services Administration, Technical and the Security Command and Service Centers as required.

Primary Responsibilities: 
As required, perform duties as they relate to Security Services Supervisor.
Assist the Security Services Supervisors/ Manager to oversee, allocate responsibilities and monitor the performance and effectiveness of Security Services Administration while still assuming general administration duties as required.
Be in a lead position to provide first line support to personnel in the required systems and related policies/procedures.

Coordinate, oversee and follow up on all Security Service requests, configuration and process changes with regards to access levels for new users and position changes in the relevant systems.
Monitor internal customer service and coach employees where necessary to enhance customer service quality and confidence.
Plan and carry out report administration, ensuring reports are complete and functions associated with reports are standardized as they relate to Service provisions. Provide audit reports to the Security Services Supervisors/ Manager as required on all aspects of activity within the related Systems.
Review standards, recommend improvements where applicable and implement approved changes.
Directly assist by required means in system related emergency situations if Security Services Supervisors are not present.
Manage incidents and all system related information in a discreet and confidential manner appropriate to the situation and expected standard to maintain a professional and integral image.
Possess a high level understanding of regulatory and in house Security standards as they relate to access and service deliverables.


College level attainment
Demonstrated Knowledge of Access design and Key Control requirements
Certified Technical degree from an Access Control System vendor an advantage
Experience with Photo ID applications favorable
Knowledge of computer system applications such as Word, Access, Excel essential
Knowledge of other Security systems and technologies an advantage
Experience and understanding in Customer Service and or Security Officer duties an advantage
Knowledge of SQL databases, C++, or other programming protocols an advantage
Minimum 2 year experience in a Security Administration related position
Previous experience in Security operations an advantage but not essential
Displays a high commitment to delivering and improving Security services
Encourages people to work as a team
Willingness to leads others to achieve business objectives
Communicates effectively
Achieves agreed objectives and accepts accountability for results
Displays a high level of integrity
Ability to maintain discretion
Proficiency in both spoken and written English is a must, Japanese, Mandarin speaking is an advantage
Additional Information

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To know more about us, visit our website or call our recruitment hotline at (02)880-7500.

Company Description

Tiger Resort, Leisure and Entertainment Inc. is a member of Japan-based casino resorts developer and operator Universal Entertainment Corporation. Our company's vision is to join the ranks of truly world-class casino resorts and become the showcase property of Entertainment City Manila, providing an entertainment destination that creates many unique and memorable experiences. Tiger Resort, Leisure and Entertainment Inc. was granted a Provisional License on the 5th of August 2008 to establish and operate a casino in Bagong Nayong Pilipino Entertainment City Manila, with a total investment amounting to US$1.5 billion. Entertainment City is located on the foreshore of Manila Bay, an ideal location considering the close proximity to neighboring Asian countries all less than 4 hours away by air travel such as China, South Korea, Japan, Singapore and Hong Kong. Universal Entertainment Corporation is a publicly listed company in the Tokyo Stock Exchange (JASDAQ), established in December of 1969 and incorporated in June 1973. Universal Entertainment (UE) has been engaged in the manufacturing of Pachislot and Pachinko machines. An industry pioneer in designing and manufacturing gaming machines, we have consistently brought forth countless renowned and ingenious titles. Our one-of-a-kind, brand-defining contents serve to both stimulate the industry and grant us exclusive positioning. Universal Entertainment has also included in its portfolio the implementation of a world-class resort and casino development in the Philippines located in Entertainment City Manila, spearheaded by the Universal Entertainment Group which Tiger Resort, Leisure and Entertainment Inc. is an affiliate.