Employer: Facebook
Location: Luleå, Sweden
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The Security Operations Center (SOC) Manager leads a team of SOC operators to support Facebook’s 24x7 watch operations. You will lead, guide and direct daily SOC operations and participate in an on-call rotation to provide leadership support after hours and on weekends. In this role, you will also be responsible for developing, implementing and supporting Global Security Operations and Crisis Management initiatives, processes and best practices to support strategic goals and drive performance metrics, as well as monitoring events that have the potential to compromise the safety and security of Facebook’s personnel, offices, data centers, and corporate locations. You should have experience in providing support to business partners during business disruptions and managing the escalation and communication to both field and HQ leadership and leading the cross-organizational crisis management team in situations when the SOC activates its Incident Command capabilities.
Responsibilities
Lead the team on a daily basis in support of all designated SOC tasks
Manage individual and team performance to consistently meet performance standards
Determine staffing requirements: guides recruiting, hiring, training, development, and retention of highly qualified team members
Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks
Influence and improve upon existing processes through innovation and operational change
Develop and support strategic plans and projects to meet Global Security and SOC goals and objectives
Provide information and tactical guidance to leadership during incidents
Oversee training and exercises to ensure SOC team proficiency
conduct after action reviews to identify lessons learned and best practices
Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
Routinely engage with cross functional teams to evaluate SOCs ability to meet stakeholder needs
Evaluate existing technical capabilities and systems and identify opportunities for improvement
Requirements
Minimum Requirements: Bachelor’s Degree or equivalent
Proven relevant work experience, preferably in an operations center environment
Experience in leading a team
Strong analytical, critical thinking, and problem solving skills
Outstanding written and verbal communication skills
Strong self-motivator able to execute tasks
Strong inter-personal and networking skills
Ability to work effectively in teams
Strong decision making ability during emergency situations
Able to effectively communicate with and influence senior leadership
Able to work with highly confidential information
Proven ability to influence key business partners without authority
Ability to build strategic vision and drive organisational change
Strong organisation and planning skills
Outstanding ability to multi-task and adapt to changing priorities and tasks
Ability to work under stress and tight deadlines
Ability to establish and maintain cross-functional and positive working relationships
Computer skills: Outlook, Word, Excel, PPT
Strong technical competence, particularly in video management and alarm monitoring systems
Interest and experience in the following industries- Emergency Management, Crisis Management, Business Continuity:
Apply
Location: Luleå, Sweden
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The Security Operations Center (SOC) Manager leads a team of SOC operators to support Facebook’s 24x7 watch operations. You will lead, guide and direct daily SOC operations and participate in an on-call rotation to provide leadership support after hours and on weekends. In this role, you will also be responsible for developing, implementing and supporting Global Security Operations and Crisis Management initiatives, processes and best practices to support strategic goals and drive performance metrics, as well as monitoring events that have the potential to compromise the safety and security of Facebook’s personnel, offices, data centers, and corporate locations. You should have experience in providing support to business partners during business disruptions and managing the escalation and communication to both field and HQ leadership and leading the cross-organizational crisis management team in situations when the SOC activates its Incident Command capabilities.
Responsibilities
Lead the team on a daily basis in support of all designated SOC tasks
Manage individual and team performance to consistently meet performance standards
Determine staffing requirements: guides recruiting, hiring, training, development, and retention of highly qualified team members
Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks
Influence and improve upon existing processes through innovation and operational change
Develop and support strategic plans and projects to meet Global Security and SOC goals and objectives
Provide information and tactical guidance to leadership during incidents
Oversee training and exercises to ensure SOC team proficiency
conduct after action reviews to identify lessons learned and best practices
Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
Routinely engage with cross functional teams to evaluate SOCs ability to meet stakeholder needs
Evaluate existing technical capabilities and systems and identify opportunities for improvement
Requirements
Minimum Requirements: Bachelor’s Degree or equivalent
Proven relevant work experience, preferably in an operations center environment
Experience in leading a team
Strong analytical, critical thinking, and problem solving skills
Outstanding written and verbal communication skills
Strong self-motivator able to execute tasks
Strong inter-personal and networking skills
Ability to work effectively in teams
Strong decision making ability during emergency situations
Able to effectively communicate with and influence senior leadership
Able to work with highly confidential information
Proven ability to influence key business partners without authority
Ability to build strategic vision and drive organisational change
Strong organisation and planning skills
Outstanding ability to multi-task and adapt to changing priorities and tasks
Ability to work under stress and tight deadlines
Ability to establish and maintain cross-functional and positive working relationships
Computer skills: Outlook, Word, Excel, PPT
Strong technical competence, particularly in video management and alarm monitoring systems
Interest and experience in the following industries- Emergency Management, Crisis Management, Business Continuity:
Apply