Portuguese - Investigation Specialist (BACKOFFICE)

Employer: Amazon
Location: Costa Rica

DescripciĆ³n:
Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that matters? We are looking for high-judgment individuals to join us as a Buyer Risk Investigator to evaluate merchant accounts and safeguard Amazon's global marketplaces. Role Requirements -Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our buyers, or merchants. -Communicate via email and telephone with buyers plus other external and internal customers to make informed decisions about risk. -Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. -Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends. -Experienced in the internet space and capable of succeeding in a fast-paced team environment. -Participate in other special projects/assignments as necessary. -Work with all areas of the business to resolve issues affecting financial, legal and reputational risk. -Achieve weekly productivity and quality standards for investigations. -Participate in other special projects/assignments as necessary. -Be prepared to be flexible with working hours and work Saturdays and/or Sundays.


Requisitos para aplicar:-
Advanced English and Portuguese -Fraud Investigations Background will be considered a plus. -Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. -Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. -Demonstrated ability to work independently and make complex investigation decisions with little to no guidance. -Excellent problem solving skills. -Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon. -Self-disciplined, diligent, proactive and detail oriented. -Strong organizational skills. -Ability to maintain high levels of confidentiality and data security standards. -Passionate commitment to Amazon's emergence as the world's most customer-centric company.