Security Operations Center Manager , Europe

Employer: Facebook
Location: LuleƄ, Sweden


Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

The Security Operations Center (SOC) Manager leads a team of SOC operators to support Facebook’s 24x7 watch operations. You will lead, guide and direct daily SOC operations and participate in an on-call rotation to provide leadership support after hours and on weekends. In this role, you will also be responsible for developing, implementing and supporting Global Security Operations and Crisis Management initiatives, processes and best practices to support strategic goals and drive performance metrics, as well as monitoring events that have the potential to compromise the safety and security of Facebook’s personnel, offices, data centers, and corporate locations. You should have experience in providing support to business partners during business disruptions and managing the escalation and communication to both field and HQ leadership and leading the cross-organizational crisis management team in situations when the SOC activates its Incident Command capabilities.

Responsibilities:
* Lead the team on a daily basis in support of all designated SOC tasks


Manage individual and team performance to consistently meet performance standards


Determine staffing requirements: guides recruiting, hiring, training, development, and retention of highly qualified team members


Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks


Influence and improve upon existing processes through innovation and operational change


Develop and support strategic plans and projects to meet Global Security and SOC goals and objectives


Provide information and tactical guidance to leadership during incidents


Oversee training and exercises to ensure SOC team proficiency


conduct after action reviews to identify lessons learned and best practices


Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements


Routinely engage with cross functional teams to evaluate SOCs ability to meet stakeholder needs


Evaluate existing technical capabilities and systems and identify opportunities for improvement

Requirements:
* Minimum Requirements: Bachelor’s Degree or equivalent


Proven relevant work experience, preferably in an operations center environment


Experience in leading a team


Strong analytical, critical thinking, and problem solving skills


Outstanding written and verbal communication skills


Strong self-motivator able to execute tasks


Strong inter-personal and networking skills


Ability to work effectively in teams


Strong decision making ability during emergency situations


Able to effectively communicate with and influence senior leadership


Able to work with highly confidential information


Proven ability to influence key business partners without authority


Ability to build strategic vision and drive organisational change


Strong organisation and planning skills


Outstanding ability to multi-task and adapt to changing priorities and tasks


Ability to work under stress and tight deadlines


Ability to establish and maintain cross-functional and positive working relationships


Computer skills: Outlook, Word, Excel, PPT


Strong technical competence, particularly in video management and alarm monitoring systems


Interest and experience in the following industries- Emergency Management, Crisis Management, Business Continuity:

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