Apr 1, 2016

Loss & Prevention Manager , Italy

Company: DFS Italia S.r.L. (Italy)
Location: Italy

Reference No.: DFS00033

The Loss and Prevention Manager is responsible for a high level of control over the security and safety of the people and property of store and division. The Loss and Prevention Manager manages, controls, and enforces loss prevention and safety programs to provide a safe shopping and working environment.

Loss and prevention
Define, review and implement safety and security procedures, systems and signage in compliance with regulations and with company's needs.
Ensure adequate security and safety coverage at floor (e.g. deployment of both internal and external manpower, training for emergency incidents, maintenance of fire equipment, fire exit, periodic fire drill...)
Complete security audits and analyze reports, identify improvements and made recommendations.
Define, review and implement loss prevention procedures and processes
Take external and internal thefts precautions, perform subsequent investigation, and report the incidents with the store management on a timely basis. Furthermore, recommend new security procedure in order to prevent possible similar incidents in the future.
Perform regularly review, examine and report any potential risks and loss scenarios.
Review KPI reports for the store, verify the accuracy of KPls and communicate KPls results with the store management on a timely basis.
Regular communication with stakeholders (store management, police and landlord) in order to enhance a higher level of security and safety practices and awareness.
Work with the store Management to support execution of store events or cultural events.
Work with the Store planning team regarding store safety and securities for all renovated or work locations.
Coordinate and conduct security and safety trainings for employees.
Negotiate, formulate, review the level agreements / contracts with the outsourced security company, in line with business needs
Prepare and optimize LP budgets and forecast expenses Develop
Develop and lead his/her team (security staff)
Recruit and build effective teams
Motivate and federate his team
Provide development and career opportunities to his/her team
Conduct annual appraisal meetings, set individual/collective objectives, give feedbacks.
Take corrective action to improve unsatisfactory performance
Provide day-to-day direction concerning work assignments and priorities.
Contribute to staff retention and job satisfaction level
Create and promote a positive work environment in line with DFS values
Supervise outsourced security staff in compliance with DFS policies and employees regulations.


Must have Bachelor's Degree in Security and Safety
At least 8 years of job experience in security and loss prevention. At least 3 years in managerial position.
Fluency in English and Italian, French as a plus. Strong competencies in management of teams. Strong competencies in security procedures/ equipment and in loss prevention Proficient in MS computer applications (Excel, Word, Powerpoint) required.


Must have strong communication skills, both oral and written.
Must have strong interpersonal skills and be able to work well with personnel at various levels
Good problem solving skills.
Hands-on approach & action oriented
Proactive and reactive team member.
Able to make sound decisions with relevant facts at hand.
Accuracy and attention to detail.
Ability to work independently and on weekends and outside of regular office hours, if required.