Location: Madrid - Spain
The Regional Secruity Manager is responsible for the oversight and delivery of travel security consulting services in conjunction with regional and global peers; operational delivery of security advice and assistance to clients in West Africa, the Maghreb, across Europe and CIS; and business development support to Intl.SOS and Control Risks distribution channels in Spain, to drive customer satisfaction and profitable growth.
1. - Support to Business Development
Support client retention through engagement with strategic client security managers to drive utilisation; by becoming a trusted advisor.
Support the growth of the security business for both Intl.SOS and Control Risks in Spain by :
Provide local market, customer and competitor insight.
Work in close collaboration with Americas RSC and International SOS and Control Risks business development teams in the Americas in supporting Spain’s outbound business to Latin
engaging with Intl.SOS and Control Risks business development teams for significant new business or renewal opportunities.
identifying opportunities for both Intl.SOS and Control Risks.
supporting Intl.SOS and CR marketing activities (speaking events, webinars, lunches etc) as a specialist / expert.
Working closely with Europe RSC counterparts and Intl.SOS and Control Risks business development teams in Europe on Spanish cross border business
2. Consulting Delivery : Training, Evacuation Planning and Travel Security Risk Management Consulting
Deliver security awareness training, evacuation planning and travel risk management consulting tasks across the region.
3. Case Management & Operational Deployment
For the largest region in the organization, covering West Africa, the Maghreb, Europe and CIS :
Join the duty roster of the Regional Security Centre, including out-of-hours.
Manage travel security cases to the highest levels of customer satisfaction.
Maintain awareness of the regional security situation.
Integrate into the Regional Security Centre to manage operational crises and evacuations in West Africa
Lead or deploy as part of an Incident Management Team in response to an incident where clients require on-the-ground assistance including cross-regionally in Latin America as required.
Contribute to maintaining country evacuation plans and the operational preparedness of the Regional Security Centre.
Contribute to building a network of high quality security service providers throughout the region, working closely with regional Control Risks offices and the Global Assistance Network teams in Intl SOS.
Desired Skills and Experience
Degree (or relevant professional training) in a field related to security or international relations studies.
Experience of security operations management and / or analysis: in military, government or private sector roles
Experience within the region, including relevant language skills, work experience and extensive independent travel.
International work and travel experience (preferably including West Africa and Latin America)
Training delivery experience
Native Spanish, Fluent English (written and spoken).
Working knowledge of French, Italian, or Russian would be a distinct advantage.
Business development and/or consultancy experience
Effective communication skills, report writting and strong infuencing skills
Crisis management expertise
Commercial consulting experience ideally in training, security consulting or related disciplines
Accredited as a Certified Protection Professional by the American Society of Industrial Security or similar industry body
If you are interested by this opportunity, please send us your CV, cover letter and salary expectations.