Employer: Divan Erbil Hotel
Location: Erbil - Kurdistan Iraq
Attractive Package - Single Status
Divan Erbil Hotel consists of 250 bedrooms, 6 F & B Outlets, Garden, Indoor Swimming Pool, SPA, Vast Landscape, 11 Meetings & Events/Functions Rooms and 2 Ballroom, Retail Shops, Terrace, Large Serviced Offices and Apartments.
As a member of the team, besides handling the respective department, need to assist the General Manager/HOD in administering & managing the Hotel’s Operation, maintain cost & quality standards and drive profit for the organization. Lead by example in terms of Associate Care, training, community involvement & safety & security.
Core Work Activities:
Establishes standard policies and procedures for recruitment for Security personnel.
Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
Be responsible for formulating the Hotel Business Continuity plan and supervise it to be followed up.
Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparations.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Hotel departments as a whole, explaining new directions and policies and procedures at the same time to HOD and associates.
Implement and enforces safety regulations and house rules.
Responsible for implementing the policies and procedures in operation of the Security.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Performs duties common to all supervisors and other duties as may be assigned.
Act as a representative of our Count on Me! Service culture.
High quality staff housing with Swimming pool, Gym, Games room, Laundry
Annual Vacation Ticket
Medical insurance coverage
Meals in staff restaurant (Hotel and Accommodation)
6 day week
21 calendar days annual leave & 11 Public holidays yearly