Nov 9, 2015

Security Operations Center (SOC) Manager, APAC

Location: Singapore

Job description

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

Leads a team of SOC operators to support Facebook’s 24x7 watch operations. Leads, guides and directs daily SOC operations. Participates in an on-call rotation to provide leadership support after hours and on weekends. Develops, implements and supports Global Security Operations and Crisis Management initiatives, processes and best practices to support strategic goals and drive performance metrics. Monitors events that have the potential to compromise the safety and security of Facebook’s personnel, offices, data centers, and corporate locations. Provides support to business partners during business disruptions and manages the escalation and communication to both field and HQ leadership. Leads the cross-organizational crisis management team in situations when the SOC activates its Incident Command capabilities. This is a full time role based in Singapore.

Lead the team on a daily basis in support of all designated SOC tasks
Manage individual and team performance to consistently meet performance standards
Determine staffing requirements: guides recruiting, hiring, training, development, and retention of highly qualified team members
Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks
Influence and improve upon existing processes through innovation and operational change
Develop and support strategic plans and projects to meet Global Security and SOC goals and objectives
Provide information and tactical guidance to leadership during incidents
Oversee training and exercises to ensure SOC team proficiency
conduct after action reviews to identify lessons learned and best practices
Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
Routinely engage with cross functional teams to evaluate SOCs ability to meet stakeholder needs
Evaluate existing technical capabilities and systems and identify opportunities for improvement

Bachelor’s Degree
Six to nine years of relevant work experience, preferably in an operations center environment
Experience in leading a team
Strong analytical, critical thinking, and problem solving skills
Outstanding written and verbal communication skills
Strong self-motivator able to execute tasks.

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