Employer: Clinton Health Access Initiative
Location: Rwanda/South Africa
Closing : November 27, 2015
Position overview
CHAI is seeking a strong communicator and manager with experience working for an international nongovernmental organization (INGO) in the areas of safety and security (S&S) and/or operations and staff support manager. The role of Regional S&S Manager is a new position based in Kigali, RWANDA, with local, regional and global responsibilities. S/he will be a member of CHAI’s Global Safety and Security (S&S) Department and will report to the Global Director of S&S (based in Boston) with dotted line reporting to the CHAI Rwanda Country Director. Working with CHAI country Safety Point People (SPPs) and Global S&S Department, the Regional S&S Manager will be expected to conduct risk assessments, advise teams on risk management protocol and provide direct incident response support to CHAI country and regional leaders and impacted staff across Eastern and Southern Africa, as well as ad hoc support to CHAI programs around the world. The ideal candidate is an East African with on-the-ground experience working for an INGO in varied security and operational contexts.
The Regional S&S Manager will also provide initial and ongoing support international faculty who travel to Rwanda to work with the Rwanda Ministry of Health as part of the flagship Human Resources for Health (HRH) program. Doctors and other clinicians in the HRH program spend six months to two years in Rwanda, providing instruction and mentoring to Rwandan and East African health professionals to build capacity. The Regional S&S Manager will be expected to maintain HRH-specific S&S materials, to provide S&S briefings to new arrivals and to provide ongoing and incident-related support specifically to HRH staff. It is anticipated that supporting the HRH faculty/program will require less than 10% of the Regional S&S Manager’s time on an annual basis.
In support of both the Global S&S Department and the HRH program, the Regional S&S Manager will be expected to provide on-call support to CHAI staff and HRH clinicians impacted by medical or security incidents. Domestic and international travel will be required (anticipated 25% travel with occasional travel on short notice). A detailed breakdown of responsibilities follows.
Regional/global safety and security responsibilities
Train and support regional staff on standing responsibilities and incident/crisis response
Conduct country S&S visits to various CHAI operating locations across Africa to assess risk, develop protocol and conduct training, as necessary
Monitor S&S threats and incidents in relevant countries and work with SPPs to address any relevant developments
Work with country S&S focal people to conduct risk assessment and modify operations/protocol
Respond to day to day security incidents affecting CHAI staff, assets and reputation
Work with country and global team colleagues to monitor and improve compliance with S&S global policies and guidelines
Assist Global S&S Department in staffing the S&S Duty phone and responding to incidents
Track incidents and prepare reports and presentations for leadership
Liaise with S&S counterparts at other NGOs and private and governmental sectors to maintain strong understanding of local risk factors and norms
HRH-only S&S Support
Act as the security and medical focal point for HRH faculty currently in or relocating to Rwanda
Respond to day to day security incidents and queries affecting HRH faculty
Liaise with contacts at US medical institutions sponsoring the HRH faculty to ensure strong understanding of institutional needs and resources, as well as needs of individual faculty
Coordinate medical evacuations within Rwanda and out of the country in consultation with all relevant authorities and insurance providers
Update and maintain HRH S&S briefing materials
Brief and train all HRH faculty upon arrival in Rwanda
Monitor information sources and disseminate potentially relevant S&S information
Closing : November 27, 2015
Position overview
CHAI is seeking a strong communicator and manager with experience working for an international nongovernmental organization (INGO) in the areas of safety and security (S&S) and/or operations and staff support manager. The role of Regional S&S Manager is a new position based in Kigali, RWANDA, with local, regional and global responsibilities. S/he will be a member of CHAI’s Global Safety and Security (S&S) Department and will report to the Global Director of S&S (based in Boston) with dotted line reporting to the CHAI Rwanda Country Director. Working with CHAI country Safety Point People (SPPs) and Global S&S Department, the Regional S&S Manager will be expected to conduct risk assessments, advise teams on risk management protocol and provide direct incident response support to CHAI country and regional leaders and impacted staff across Eastern and Southern Africa, as well as ad hoc support to CHAI programs around the world. The ideal candidate is an East African with on-the-ground experience working for an INGO in varied security and operational contexts.
The Regional S&S Manager will also provide initial and ongoing support international faculty who travel to Rwanda to work with the Rwanda Ministry of Health as part of the flagship Human Resources for Health (HRH) program. Doctors and other clinicians in the HRH program spend six months to two years in Rwanda, providing instruction and mentoring to Rwandan and East African health professionals to build capacity. The Regional S&S Manager will be expected to maintain HRH-specific S&S materials, to provide S&S briefings to new arrivals and to provide ongoing and incident-related support specifically to HRH staff. It is anticipated that supporting the HRH faculty/program will require less than 10% of the Regional S&S Manager’s time on an annual basis.
In support of both the Global S&S Department and the HRH program, the Regional S&S Manager will be expected to provide on-call support to CHAI staff and HRH clinicians impacted by medical or security incidents. Domestic and international travel will be required (anticipated 25% travel with occasional travel on short notice). A detailed breakdown of responsibilities follows.
Regional/global safety and security responsibilities
Train and support regional staff on standing responsibilities and incident/crisis response
Conduct country S&S visits to various CHAI operating locations across Africa to assess risk, develop protocol and conduct training, as necessary
Monitor S&S threats and incidents in relevant countries and work with SPPs to address any relevant developments
Work with country S&S focal people to conduct risk assessment and modify operations/protocol
Respond to day to day security incidents affecting CHAI staff, assets and reputation
Work with country and global team colleagues to monitor and improve compliance with S&S global policies and guidelines
Assist Global S&S Department in staffing the S&S Duty phone and responding to incidents
Track incidents and prepare reports and presentations for leadership
Liaise with S&S counterparts at other NGOs and private and governmental sectors to maintain strong understanding of local risk factors and norms
HRH-only S&S Support
Act as the security and medical focal point for HRH faculty currently in or relocating to Rwanda
Respond to day to day security incidents and queries affecting HRH faculty
Liaise with contacts at US medical institutions sponsoring the HRH faculty to ensure strong understanding of institutional needs and resources, as well as needs of individual faculty
Coordinate medical evacuations within Rwanda and out of the country in consultation with all relevant authorities and insurance providers
Update and maintain HRH S&S briefing materials
Brief and train all HRH faculty upon arrival in Rwanda
Monitor information sources and disseminate potentially relevant S&S information
Qualifications & experience
Operations and/or security management experience (2-5 years), ideally with international organization or global non-governmental organization
Military, law enforcement or professional security experience NOT required
Bachelor’s Degree or equivalent; concentration in international relations/political science or business a plus
Security management and/or project management certifications desired
Experience liaising with governmental and local authorities, including security networks, with a preference for experience within East Africa
Experience managing and supporting colleagues with diverse backgrounds, cultures and skills, with experience at an international NGO strongly preferred.
Strong written and verbal communication skills
Demonstrated ability to respond in an emergency situation, including staff support and coordination with leaders
Experience in developing security protocols and procedures and supporting implementation
Experience in designing and providing security training
Flexibility to adapt to changing requirements.
Detail-oriented with strong organization and time-management skills
High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word
BackgroundFounded in 2002 by President William J. Clinton, the Clinton Health Access Initiative (CHAI) is a global health organization committed to strengthening integrated health systems around the world and expanding access to care and treatment for HIV/AIDS, malaria and other illnesses. Based on the premise that business oriented strategy can facilitate solutions to global health challenges, CHAI acts as a catalyst to mobilize new resources and optimize the impact of these resources to save lives, via improved organization of commodity markets and more effective local management. By working in association with governments and other NGO partners, CHAI is focused on large scale impact and, to date, CHAI has secured lower pricing agreements for treatment options in more than 70 countries. In addition, CHAI’s teams are working side-by-side with over 30 governments to tackle many of the largest barriers to effective treatment and care.