Oct 16, 2015

Security Officer , Middle East

Employer: Raffles Dubai
Location:  United Arab Emirates
Ref: RDB01025

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service. The Raffles Story started in 1887 in Singapore. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey. 

Summary of Responsibilities: 
Responsibilities and essential job functions include but are not limited to the following:
To establish chain of command and responsibility, the LPO shall be held directly responsible to the Shift Duty Security Supervisor, Assistant Operations Manager, Assistant Director and Director of Security.
Perform duties according to the Duty Roster prepared by the Director of Security or in his absence, the Assistant Director of Security. The Security Officer may be deployed at any of the following Duty Posts as enumerated thereafter: Security Control Room Duty, Lobby Duty, Loading Bay, Patrolling or Observation Duty, Back of House, VIP Parking Or at any position where operations in Security field will benefit
When on duty, the LPO shall adopt the “Service Oriented” approach in discharging of its duties in order to functions harmoniously with the concept of the Hotel as a place of hospitality
­To exercise flexibility to maintain a balance between effectiveness and unobstructiveness;
­To promote the “gentlemen” rather the “officer” image for the security service;
­To act for and on behalf of the Hotelkeeper on security matters;
­To protect the safety of guests, staff, their properties and those belonging to the Hotel;
­Assisting other Department in rendering services to the customers so as to maintain or enhance the services provided other than his primary security duties;
­To act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests;
­To greet guests and offer assistance;
­To lead guests whenever possible if they are uncertain of the location within the Hotel premises;
­To inform and sell other hotel facilities to all visitors of the Hotel.
Protect the hotel guests and keep the peace by
­Monitoring any undesirable elements to ensure that they do not harass, harm or embarrass the hotel guests;
­Take appropriate action to defuse any outbreak of violence or commotion within the Hotel premises;
­Intelligence gathering, from within and without the hotel of the identities and activities (modus operandi) of undesirable elements.

Personal Attributes:  
Good communication skills both verbal and written.
Must be able to maintain confidentiality at all times.
Understanding and ability to work in a multicultural environment. QUALIFICATIONS
Secondary school education

Minimum 2 – 3 years experience in a similar role is desirable in a 5 star hotel . 

Closing Date : Ongoing 

Job Number: RDB01025