Location : Tokyo, Japan
Reports Functionally To : Security Director, Japan & Korea
Reports Administratively To : As above
Overall Purpose of the Job
To provide day-to-day delivery of high quality written and verbal Japanese and English language security and crisis management advice and consultancy services to travellers, expatriates and corporate security/HR/risk managers on a routine basis and in response to emergencies.
Together with the Security Director and Coordinating Security Manager Japan, man the Tokyo Security Desk as required to coordinate the delivery of security services in Japan including the provision of advice to clients by phone and email, the activation of providers in support of clients and the evacuation of members during a crisis
Develop and maintain close interaction with clients through the provision of advice and assistance and supporting client visits to the Assistance Centre(s). Provide briefings to visitors as part of the visit program. Build confidence in clients through effective delivery and knowledge of regional threat issues
Consistently keep track of case statistics by updating and maintaining the internal case log sheet.
Ensure customer feedback, positive and negative, is captured through the appropriate channels.
Maintain awareness of the regional security situation through monitoring our Security Online reports and open sources and through daily interaction with the Regional Security Centre
Deliver Personal Travel Security Awareness Training (PTSAT) sessions to clients in Japanese or English to ensure they are aware of the services available to them through membership and that they are appropriately prepared to travel
Assist in the delivery of other types of consultancy service to clients as required
Assist in the development and maintenance of internal Country Assessments and Concept of Operations (CONOPS) within the APAC region
Assist in the translation and coordination of translation work of security reports, marketing materials, operational documentation and other information from English to Japanese and Japanese to English Information & Assessments
Scan for, report and escalate security or disruption issues affecting business travellers in line with global reporting thresholds and guidance from Regional Security Information Manager (RSIM) and Coordinating Security Information Manager (CSIMs)
Support the development of our information services by providing input and support to the RSIM, Page 2 of 3 CSIMs and Editors, ensuring that corresponding country and city guides are reviewed as required Operational Support
On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients
In specific circumstances, be ready to deploy at short notice as part of an Incident Management Team to support clients in crisis situations Business Development support
Assist business development through support to key client meetings and events as required
Assist in the localization of products and solutions Personal Development
Build thorough understanding of current events affecting regional / global business travel learn the approach to providing written and verbal travel advice and briefs to clients
To become fully conversant with and follow all systems and procedures required by the Security Director Japan and Korea and RSC APAC, Regional Security Manager Operation and Regional Security Information Manager
To attend regular training courses relating to the work of the Regional Security Centre and other wider security related training as agreed with line management.
Job Profile Required Skills and Knowledge Essential
Interest in international affairs and the global security environment
Excellent written and verbal communication skills
Ability to explain complex situations to a non-expert
Ability to work to tight deadlines and under pressure
IT skills, including Microsoft Office Suite and other applications
Willingness to work outside of normal duty hours, in support of team operations, particularly in times of crisis
Undergraduate degree (or equivalent) from an accredited college or university: International Relations, Security Studies, Risk Management, Geopolitics, Economics, Anthropology, Language,
Preferred (not mandatory)
Knowledge of the political and security issues in particular regions
International experience (work and/or personal)
Security planning expertise
Public speaking experience
Experience in commercial sector Required Competencies
Working with People. Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.
Networking. Thrives in operating within a broad matrix organisation and using influencing skills to drive outcomes and keeping virtual team members fully engaged
Presenting & communicating information. Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public
Page 3 of 3 speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.
Delivering Results & Meeting Customer Expectations. Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.
Following Instructions & Procedures.
Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Demonstrates commitment to the organisation; Complies with legal obligations and safety requirements of the role.
Coping with Pressure & Setbacks. Works productively in a pressurised environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.
Desirable Work Experience
Proven experience in travel- or security-related field: military, police, government, NGO, journalism, relevant field of academia
Experience in writing for senior management and business decision-makers
Customer service/ client facing (for example, sales, trainer)
Experience of writing and presentation for a business audience Additional Critical Qualities
Ability to work to tight deadlines and under pressure
Meticulous attention to detail
Ability to work as part of a team
Ability to learn and adapt to new procedures and operating protocols
Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
Ability to maintain high professional standards at all times
Required: Degree-level education
Preferred: Post-graduate qualification in politics, international relations or related subject or equivalent work experience
Native level Japanese speaker
Excellent English (spoken and written)
Other language proficiency desirable Travel / Rotation Requirements
Reasonable travel, sometimes on urgent request
Flexible working hours when required
How To Apply
If your qualifications, experience and aspirations match our requirements please email a covering letter and C.V., stating your current salary to: firstname.lastname@example.org by 30 October 2015.