Location: National Capital Region, Philippines
Job description
The Security Senior Operations Manager is responsible for managing the efficient operation of security shifts, ensuring that customer service expectations are achieved and a safe, secure and comfortable environment is maintained.
The Security Operations Manager provides leadership, motivation and direction to all employees while ensuring any incidents are immediately resolved and all operational activities are conducted with the highest levels of integrity.
Qualifications:
Educational Attainment: Tertiary level desired
Minimum of 3 years Casino Security Management experience as a Shift or other demonstrated high level Security Management/Supervisory experience
Demonstrated capability of supporting business plans and the achievement of the Security department objectives, particularly customer service objectives
Experience in the implementation of procedures
Experience in identifying, responding to and reducing incidents of theft, assaults, vandalism, disorderly conduct and all other illegal and undesirable activities
Demonstrated ability to monitor, evaluate and modify the quality and consistency of service by employees to continuously meet and improve service standards
Experience in managing daily shift operations ensuring compliance with all statutory requirements and organizational policies and procedures
Experience in managing staff, particularly teams ensuring that all people planning requirements including recruitment, training, deployment, and development and performance management of staff
Experience in liaising and cooperating with law enforcement and emergency services authorities
Desired Skills and Experience
Displays a high commitment to delivering and improving customer service
Encourages people to work as a team
Leads others to achieve business objectives
Communicates effectively
Achieves agreed objectives and accepts accountability for results
Displays a high level of integrity
Ability to maintain discretion
Verbal and written English.
Job description
The Security Senior Operations Manager is responsible for managing the efficient operation of security shifts, ensuring that customer service expectations are achieved and a safe, secure and comfortable environment is maintained.
The Security Operations Manager provides leadership, motivation and direction to all employees while ensuring any incidents are immediately resolved and all operational activities are conducted with the highest levels of integrity.
Qualifications:
Educational Attainment: Tertiary level desired
Minimum of 3 years Casino Security Management experience as a Shift or other demonstrated high level Security Management/Supervisory experience
Demonstrated capability of supporting business plans and the achievement of the Security department objectives, particularly customer service objectives
Experience in the implementation of procedures
Experience in identifying, responding to and reducing incidents of theft, assaults, vandalism, disorderly conduct and all other illegal and undesirable activities
Demonstrated ability to monitor, evaluate and modify the quality and consistency of service by employees to continuously meet and improve service standards
Experience in managing daily shift operations ensuring compliance with all statutory requirements and organizational policies and procedures
Experience in managing staff, particularly teams ensuring that all people planning requirements including recruitment, training, deployment, and development and performance management of staff
Experience in liaising and cooperating with law enforcement and emergency services authorities
Desired Skills and Experience
Displays a high commitment to delivering and improving customer service
Encourages people to work as a team
Leads others to achieve business objectives
Communicates effectively
Achieves agreed objectives and accepts accountability for results
Displays a high level of integrity
Ability to maintain discretion
Verbal and written English.
Send your CV to: xxxxx@xxxx.com