Location: US-WA-Seattle
Company: Amazon Fulfillment Svcs, Inc
Position Category: Corporate Operations
Job Description
The mission of the Worldwide Security Operations team is to mitigate security and related operational risks to our Associates, Data, and Physical Assets. Amazon is looking for an action-oriented individual to oversee daily operations within the Global Security Control Center. This individual will triage, escalate, and manage responses to all events impacting or threatening Amazon.com personnel, property, or assets. The manager will be the senior decision-making authority within the center, and will help identify, assess and coordinate the communication and response to security related incidents and crisis that may impact our company and its Associates. This includes situational awareness, resiliency, and crisis management operations.
Using proprietary and commercially available sources of information and software, the Shift Manager will monitor risks that could negatively affect Amazon sites worldwide including weather, natural and man-made disasters, and political unrest. The manager will take the lead in coordinating responses to work place violence and other security or exigent incidents. This role will also monitor internal and external systems (internet, news-feeds, and other data sources) to identify, assess, and manage communications to team members, regional leaders, affected organizations (external or internal) and stakeholders throughout the incident life-cycle. The Shift Manager will take managerial ownership of their shift and be responsible for ensuring performance SLAs are met, that responses are appropriate according to policies and procedures, and for developing and motivating a highly performant staff. The GSCC is a 24/7 operation and shift work will be required potentially to include nights and weekends.
The successful candidate must have a proven record of effective leadership capabilities, be innovative and creative when working to solve problems, and demonstrate good judgment while under pressure. They will also be able to operate autonomously, use discretion when dealing with sensitive information, and apply sound business principles and data analysis to identify problems and initiate actions to address them.
Basic Qualifications
Bachelor’s Degree in a related subject (Communications, Criminal Justice, Political Science, etc.).
4+ years of working in a security or emergency operations center
2+ years in a leadership role
Track record of creative problem solving, and the desire to create and build new processes
Completed Bachelor’s Degree from an accredited university
Strong time management and multitasking skills as well as attention to detail
Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on policy to associates and management across diverse global sites
Demonstrated working knowledge in Workplace Violence, Crisis Management – Business Continuity / Emergency Response
Proven ability to accurately take decisive action based on available information in a timely manner
Working knowledge of the National Incident Management System (NIMS) framework or National Response Framework, and Continuity of Operations procedures
Experience in balancing stress & workload to ensure success & continuity of operations.
Project management skills and experience
Willingness to be active in the training, coaching, and development their team
2+ years of experience and ability to demonstrate proficiency at using mapping software, integrated and mass communications tools, MS SharePoint-InfoPath, Perspective, LDRPS, eBRP, and MS Office software packages
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Preferred Qualifications
Experience with developing and maintaining metrics
Intermediate to advanced familiarity with Excel and SharePoint
Ability to speak a foreign language (Deutsch, Japanese, Chinese, etc.)
Possession of any or all of the following certifications: Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Business Continuity Professional (CBCP), Project Management Professional (PMP), Member of Business Continuity Institute (MBCI), or Certified Emergency Manager (CEM), etc.
Company: Amazon Fulfillment Svcs, Inc
Position Category: Corporate Operations
Job Description
The mission of the Worldwide Security Operations team is to mitigate security and related operational risks to our Associates, Data, and Physical Assets. Amazon is looking for an action-oriented individual to oversee daily operations within the Global Security Control Center. This individual will triage, escalate, and manage responses to all events impacting or threatening Amazon.com personnel, property, or assets. The manager will be the senior decision-making authority within the center, and will help identify, assess and coordinate the communication and response to security related incidents and crisis that may impact our company and its Associates. This includes situational awareness, resiliency, and crisis management operations.
Using proprietary and commercially available sources of information and software, the Shift Manager will monitor risks that could negatively affect Amazon sites worldwide including weather, natural and man-made disasters, and political unrest. The manager will take the lead in coordinating responses to work place violence and other security or exigent incidents. This role will also monitor internal and external systems (internet, news-feeds, and other data sources) to identify, assess, and manage communications to team members, regional leaders, affected organizations (external or internal) and stakeholders throughout the incident life-cycle. The Shift Manager will take managerial ownership of their shift and be responsible for ensuring performance SLAs are met, that responses are appropriate according to policies and procedures, and for developing and motivating a highly performant staff. The GSCC is a 24/7 operation and shift work will be required potentially to include nights and weekends.
The successful candidate must have a proven record of effective leadership capabilities, be innovative and creative when working to solve problems, and demonstrate good judgment while under pressure. They will also be able to operate autonomously, use discretion when dealing with sensitive information, and apply sound business principles and data analysis to identify problems and initiate actions to address them.
Basic Qualifications
Bachelor’s Degree in a related subject (Communications, Criminal Justice, Political Science, etc.).
4+ years of working in a security or emergency operations center
2+ years in a leadership role
Track record of creative problem solving, and the desire to create and build new processes
Completed Bachelor’s Degree from an accredited university
Strong time management and multitasking skills as well as attention to detail
Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on policy to associates and management across diverse global sites
Demonstrated working knowledge in Workplace Violence, Crisis Management – Business Continuity / Emergency Response
Proven ability to accurately take decisive action based on available information in a timely manner
Working knowledge of the National Incident Management System (NIMS) framework or National Response Framework, and Continuity of Operations procedures
Experience in balancing stress & workload to ensure success & continuity of operations.
Project management skills and experience
Willingness to be active in the training, coaching, and development their team
2+ years of experience and ability to demonstrate proficiency at using mapping software, integrated and mass communications tools, MS SharePoint-InfoPath, Perspective, LDRPS, eBRP, and MS Office software packages
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Preferred Qualifications
Experience with developing and maintaining metrics
Intermediate to advanced familiarity with Excel and SharePoint
Ability to speak a foreign language (Deutsch, Japanese, Chinese, etc.)
Possession of any or all of the following certifications: Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Business Continuity Professional (CBCP), Project Management Professional (PMP), Member of Business Continuity Institute (MBCI), or Certified Emergency Manager (CEM), etc.