Job ID: 2012-9149
Casino Property: Hollywood Casino at CharlesTown
Location: US-WV-Charles Town
Overview:
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Location: US-WV-Charles Town
Overview:
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved
Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs
Maintains and keeps updated list of trespassed guests
Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience
Counsels, guides and instructs personnel on the proper performance of their duties. Performs the function of hiring, training, and developing employee’s skills; reviewing employee’s performance and administering discipline
Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.
Develops implements and maintains required internal and external reporting procedures. Cooperates with federal, state and local law enforcement agencies of mutual concern
Responsible for providing exceptional Red Carpet Customer Service to all guests
Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved
Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum-security coverage with minimum labor costs
Maintains and keeps updated list of trespassed guests
Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience
Counsels, guides and instructs personnel on the proper performance of their duties. Performs the function of hiring, training, and developing employee’s skills; reviewing employee’s performance and administering discipline
Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.
Develops implements and maintains required internal and external reporting procedures. Cooperates with federal, state and local law enforcement agencies of mutual concern
Responsible for providing exceptional Red Carpet Customer Service to all guests
To be successful in this position it will require the following skill set:
Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
Five to seven years casino security and/or law enforcement experience
Three years of supervisory experience
Must be proficient in Microsoft applications (Excel, Access, Word)
Effective communication skills (written, verbal and presentation)
Ability to display professionalism when dealing with difficult guests
Strong leadership, supervisory and interpersonal skills
Effective analytical skills as demonstrated in timely and appropriate issue resolution
Ability to be physically mobile with reasonable accommodations
Must be physically able to restrain combative guests and to move about property
Must be able to run on level surfaces, as well as, up and down stairs
Respond to visual and aural cues
Ability to operate efficiently and effectively in a mentally and physically stressful environment
Ability to operate company motor vehicles responsibly at all times
Must have valid driver’s license with clean driving record
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Apply Now!
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
Five to seven years casino security and/or law enforcement experience
Three years of supervisory experience
Must be proficient in Microsoft applications (Excel, Access, Word)
Effective communication skills (written, verbal and presentation)
Ability to display professionalism when dealing with difficult guests
Strong leadership, supervisory and interpersonal skills
Effective analytical skills as demonstrated in timely and appropriate issue resolution
Ability to be physically mobile with reasonable accommodations
Must be physically able to restrain combative guests and to move about property
Must be able to run on level surfaces, as well as, up and down stairs
Respond to visual and aural cues
Ability to operate efficiently and effectively in a mentally and physically stressful environment
Ability to operate company motor vehicles responsibly at all times
Must have valid driver’s license with clean driving record
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Apply Now!
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"